Troubleshoot issues opening links in eNotices

Some eNotify recipients may report a problem opening links that are sent in eNotices. If they are using Outlook 2007, the problem may be a security setting that suppresses links in emails that are viewed as "suspicious.” If the filter judges the email to be spam, it goes to the Junk Mail folder. If the filter judges the email to be suspicious but not spam, it will deliver to the Inbox but the links will be disabled.

If this has happened, the recipient can do three things:

  • Click the InfoBar at the top of the email message on the text that says “Click on the InfoBar to enable functionality (not recommended)” and then click “Enable links and other functionality (not recommended).” All the disabled links in the message are enabled.
  • To help prevent future emails from being viewed as suspicious, the recipient can add you to their Safe Senders list in one of two ways:
    • With the email in viewing pane, select Actions > Junk E-mail > Add Sender to Safe Senders List.
    • Or, with the email open, select Safe Lists > Add Sender to Safe Senders List

Please note that it is possible for the Outlook phishing filter to still label an email on the Safe Senders List as "suspicious" if it sees something it does not like in your text or links. If this happens, the email will be delivered to the Inbox and the recipient can enable links via the step 1 procedure.

  • If the recipient is comfortable with this option, they can disable link blocking in Outlook 2007 altogether. To do so, they need to go into Actions > Junk E-mail > Junk E-mail Options, and uncheck the box for "Disable links and other functionality in phishing messages."

 

 

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