This article refers to our legacy product, eNotify. For the best Finalsite experience, we recommend using our newest product, Messages. To learn more, read the Self-Enabling Messages Guide or contact the Support team for assistance.
A full list of bad emails is available in the Bad Emails Manager, located under the Mailing Lists tab of eNotify.
The Bad Email Manager collects information from all mailing lists and eNotices sent from eNotify and centralizes all the bounced and unresponsive email addresses. From this screen, you can view the following information about emails that have been marked as bad:
- Email address
- Recipient's name
- Role(s) the constituent belongs to
- The number of times messages to this email address have bounced
- The reason the email was bounced, as reported by the recipient's email server
Click on an email address in the Bad Email Manager to view a history of past messages sent to that recipient, including information on which messages were opened and which bounced back. Click on a user's name to open their record in Constituent Manager. The "# Bounces" column indicates how many eNotices have bounced from a given address; click on the number in that column to view a list of the bounced eNotices.
To export all or some of the Bad Emails as a list, click the "Export" button. Choose whether to save the list in Excel, CSV (comma-separated values), or XML format. Choose what information to include and which of the columns from the list to include.
Restoring bad emails to the mailing list
Once an email is identified as bad, it remains that way (and will not be mailed to) until you manually remove it from the bad categorization. We recommend NOT doing this unless you are certain the email address is valid, or have edited it to be correct.
If you believe an email address has been incorrectly marked as bad, you can restore it to the mailing list by selecting the corresponding checkbox in the Bad Email Manager and clicking the "Mark Selected as Good" button. This will reactivate the email address for all mailing lists. Note that the address will once again automatically be marked "bad" if emails to that address continue to bounce.
The difference between bad emails and invalid emails
When you add email addresses to a list in eNotify, eNotify will perform a validity check to filter out addresses that are in an obviously invalid format, such as:
- address@gmail (missing .com)
- address.gmail.com (missing @)
Email addresses that have an invalid format are not uploaded.
Email addresses with valid formats might still be bad emails if they are formatted correctly but do not exist on the receiving server (or exist but are not accepting new messages, etc.).