Troubleshoot: "Message Editor Loading" message doesn't load editor

This article refers to our legacy product, eNotify, which will no longer be available and support for the product will be discontinued, effective August 1, 2023. For the best Finalsite experience, we recommend using our Finalsite Messages, which provides enhanced security and reliability for your school's email communication needs. Visit our client portal for additional information and next steps.

If you're creating an email using an existing template and see a "Message Editor Loading" message that does not ever resolve, or you're unable to click on the "Open Message Editor" button, this may be because the domain is being blocked by your local network.

Make sure that your network is set to allow traffic to and from the domain "*" without restriction. It is also suggested to whitelist "*"  and "*" This is required to load the template editor, and whitelisting that domain on your local network should resolve the issue.

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