Bring everyone closer and build a stronger, more connected school community. Parents and guardians can securely chat with teachers and coaches through a single, unified hub, making every conversation accessible, straightforward, and dynamically translated in their preferred language. With administrator oversight, teachers can create various chat environments, from 1:1 discussions to group classroom chats with parents and guardians, ensuring that every message is tailored to its audience.
This is a Chat for School Leaders article helping district and school admins with everything they need to manage the chat setups for all Chat Managers and Chat Participants at their district or school level. School leaders are likely at either the District Admin or School Admin role.
Not a school leader? Check out Chat for Parents & Guardians or Chat for Teachers for more personalized help!
New Product
This article is for our new mobile app offering, which is currently available and in the early adopter phase. Additional information about how current clients can upgrade will be sent soon.
- Browse to find more documentation in the 2024 New Mobile App section.
- To manage existing mobile app configurations, check out our articles in the 2019 Mobile App section.
Complete your initial implementation
Your Project Management team will walk through the implementation of the Chat feature on your Mobile App, connecting your people, creating rooms and configuring your global settings. Contact your Client Success Manager for more information, or email clientsuccess@finalsite.com and we will be happy to get you started!
Understand how Finalsite Chat works
- Communication modes:
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- Chat Room: Rooms that display are ones the user has been invited to participate in.
- Direct Message: a more private conversations between teachers and parents, initiated by either party, including two or more selected parties.
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- How you can communicate:
- start a chat or reply to a thread
- share files and other media
- react with emojis
- pin a chat message
Ensure successful chat implementation
- Manage chat with Channel explorer.
- Monitor and communicate in all chat rooms.
- Manage and adjust membership.
- Assign chat roles and create chat rooms.
- Configure settings and permissions.
Monitor and moderate chat
- District oversight and monitoring capabilities
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Moderate your chat groups in the following ways:
- Access a dedicated moderation panel to view reported content and manage user bans.
- Flag spam, personal information sharing, and inappropriate language.
- Use toxic filters to block harmful content.
- Monitor chat usage with reports and analytics.
Assign chat roles and create chat rooms
Finalsite Chat allows for communication between parents and school staff. Create roles and organize by chat rooms by class or extracurricular grouping. Learn more in the article, "Assign chat roles, create rooms, and manage members."
- Create rooms from SIS rosters and/or manual addition.
- Set up / adjust room membership.
- Ability to connect district roles to the roles of chat for optimized functionality.
- One-way chatroom: announcements with ability to allow or disallow parent messaging.
- Two-way chat between parent and teacher.
- Group chat with multiple selected people.
- Monitoring and moderation by admins including profanity filtering.
Provide your people with resources
We are ready to help you by providing resources to help onboard your teachers and families so that you all can start chatting in a safe and secure environment. Click on each tab to find more resources for the different members of your community who will use Finalsite Chat:
Chat for Teachers resources
Access help articles in the section, "Chat for Teachers" to provide your teachers with answers to questions, best practices, and so much more!
Sample article view
- Instructions on downloading the app, logging in, and navigating the app.
- How to managing assigned chat rooms, send direct messages, and moderate members.
- Teacher Chat FAQs and additional resources.
Chat for Parents + Guardians resources
Access help articles in the section, "Chat for Parents + Guardians" to provide resources for your community so they can find answers to questions, learn best practices, and so much more!
Sample article view
- Guide to downloading app and logging in, setting preferred language, and managing notifications.
- Instructions on muting or leaving chat rooms, and understanding safety and security measures.
- Parent Chat FAQs, security resources, and so much more!
Chat for School Leaders resources and tutorials
Access help articles in the section, "Chat for School Leaders"to provide resources for your team to help them get acquainted with how Finalsite Chat works.
Sample article view
- Guide to downloading app and logging in, setting preferred language, and managing notifications.
- Instructions on muting or leaving chat rooms, and understanding safety and security measures.
- Parent Chat FAQs, security resources, and so much more!
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