In Finalsite's Chat feature, district and school admins can easily manage chat rooms, users, and messages. Channel Explorer provides the ability to see all of the communication happening within chat rooms and even direct messages, even with the ability to participate and provide input in a conversation when necessary. This article will show you how it works!
This is a Chat for School Leaders article helping district and school admins with everything they need to manage the chat setups for all Chat Managers and Chat Participants at their district or school level. School leaders are likely at either the District Admin or School Admin role.
Not a school leader? Check out Chat for Parents & Guardians or Chat for Teachers for more personalized help!
New Product
This article is for our new mobile app offering, which is currently available and in the early adopter phase.
- Learn more in the article, "2019 to New Mobile App: Why Upgrade?"
- Browse to find more documentation in the 2024 New Mobile App section.
- To manage existing mobile app configurations, check out our articles in the 2019 Mobile App section.
In this Article
- Channel Explorer overview
- Manage communication in chat rooms
- Manage communication in direct messages
- View members within your selected communication
To start learning how Channel Explorer works, navigate to Mobile Apps in the module menu, and click on Chat in the left menu.
Channel Explorer overview
Click to open up Channel Explorer in the menu bar.
Channel Explorer is a central location where you can browse and manage all communication within chat rooms and direct messages taking place within your district or school.
In the left column, you can browse through and select certain chat rooms and direct messages which you would like to open up, view, and manage.
Manage communication in all chat rooms
Select a chat room in the left navigation panel to view the selected communication in the larger right panel.
- Curious about who is in which communication instance and what their role is? View all members in the middle column.
- Need to jump in to a conversation? Click the input box to communicate as a member of any chat room.
- Report and complete moderation tasks within the conversation panel.
Manage communication in direct messages
Select a direct message in the left navigation panel to view the selected communication in the larger right panel.
- View all members in the middle column.
- Add your own comments into the input box to participate in a direct message.
- Report and complete moderation tasks within the conversation panel.
View members within your selected communication
The middle column displays the names and roles of all members in that selected communication.
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