Security and privacy in Finalsite Chat

Finalsite Chat has protections in place to ensure that all communication is safe and secure for each user. This article will help you to understand how chat rooms and direct messages are moderated, how to report inappropriate communication, and what security measures are in place to keep you and your community safe. 

In this Article

• Security and privacy in Finalsite Chat
• HIPAA and health security
• How to report inappropriate communication
• How content moderation works
• Which content is flagged and/or blocked
• What and who can get blocked

Security and privacy in Finalsite Chat

At Finalsite, ensuring the privacy and security of your community is our top priority. Robust privacy settings are in place ensuring that your community's data is protected with care and integrity. Please view our Privacy Policy to learn more and contact us at privacy@finalsite.com with any questions or concerns. We strive to maintain a safe chat environment for productive engagement between users and teachers.

HIPAA and health security

It is our policy that no protected health information (PHI) subject to the Health Information Portability and Accountability Act (HIPAA) be disclosed through our platform. For transmitting medical documents, we recommend the following:

• utilize a HIPAA-compliant database to ensure the highest level of security.
• request that parents and guardians submit information including any protected health information via secure email.

How users can report inappropriate communication

Within the user's app, communication can be reported by users when found to be offensive or troublesome.

• To report communication, a user can hold down on a piece of communication until the quick menu appears and click Report. Select the reason why you are reporting this communication. Once reported, Chat administrators can decide whether the message will be deleted and manage this within Chat moderation (ADD LINK).

How content moderation works

Our Chat moderation system includes proactive measures to ensure appropriate interactions:

• Active Monitoring: Continuous oversight by district and school administrators.
• Flagging and Blocking: We utilize filters and blocklists to manage different types of content:
  • • Flagging for Review: Content flagged by our AI model for toxicity, threats, or inappropriate language is reviewed by administrators.
    • Immediate Blocking: Messages containing profanity are blocked before sending, with the sender notified of the violation.

Which content is flagged and/or blocked

Content subject to review or immediate blocking includes:

• Spam and promotions: Repetitive or promotional content not aligned with educational objectives.
• Personal information: Attempts to direct conversations away from the platform by sharing sensitive information.
• Toxicity and threats: Messages containing threats, insults, or attacks based on identity or protected characteristics.
• Obscenity and explicit content: Including sexually explicit material or vulgar language.

What and who can get blocked

Finalsite Chat employs extensive measures to maintain appropriateness:

• Blocked words: A comprehensive list of 10,000 prohibited words managed by AI to prevent their use.
• Blocked users: Users engaging in inappropriate behavior repeatedly will be temporarily blocked or permanently restricted from using the platform.