AudioEye Managed Service: What to Expect

Now that you’ve signed up for the AudioEye Managed Service, you may have several questions about what to expect next. This article is an overview of the steps that our Finalsite and AudioEye teams will take during the implementation journey and covers frequently asked questions.

Setting up Communication

Shortly after the contract is signed and the addendum is approved on your account, you will be contacted by the Accessibility team and the following steps will be performed:

The Accessibility team will start an AudioEye Work Order Mavenlink project with the main point of contact on the account.

The Accessibility team will request that you:

  1. CC anyone who needs to be involved to the ticket, as we will be using this ticket as the main method of communication.
  2. Send over the desired start date for the service

The Accessibility team will provide you with the following materials:

  • AudioEye Managed Service Communication Template: Template used by schools to draft communications to constituents about the change to the site and the school’s commitment to accessibility
  • AudioEye Accessibility Statement Template: A template with language that you can add to your accessibility statement on the site. 
  • AudioEye Welcome Letter: A document that gives more details as to what to expect
  • AudioEye Managed Service Implementation Process Infographic: Infographic of process
  • AudioEye's FAQ page

Going Live!

Once a date is determined by the school, Finalsite will add the script to the website and the AudioEye team will activate the AudioEye script and launch the service on your site. The AudioEye Accessibility Toolbar will now be present on your site with the AudioEye Trusted Certification Statement and the tools.

Frequently Asked Questions

Q: How long does it take to activate the script?

A: AudioEye will need up to 10 business days to configure the school's domains into their system. AudioEye will also need to test the Accessibility Toolbar for display issues before officially launching to the live site. It is important to let us know about your desired date as soon as possible, so that AudioEye can have enough time to properly set up the service and schedule time with their engineers.  

Q: Is there reporting with the AudioEye Managed Service?

A: Currently, there is no reporting provided in the Managed Service, since the accessibility of your site is managed for you.  

Q: Does the AudioEye Managed Service address content that is in PDFs, videos or third-party content?

A: Currently, the AudioEye Managed Service does not scan or address accessibility issues in these kinds of content. It is your responsibility to test this content before publishing or to contact the third-party service to update their content. For more information about making accessible PDFs and videos, please visit our Knowledge Base.  

Q: Why does the Accessibility Toolbar not show in mobile? 

A: By default, the icon is not visible on tablet/mobile. We do not service all AudioEye tools on mobile and tablet devices because mobile devices already come equipped with robust accessibility tools available for all users. This includes VoiceOver on iOS and TalkBack on Android. 

These tools are customized for these devices, and end-users who require Assistive Technology are already accustomed to these accessibility features. Secondly, the size of the Accessibility Toolbar icon on mobile is an issue, since it will need to take up valuable space on the bottom of the screen and may interfere with the site’s mobile display. 

The above said, the fixes themselves are still loaded onto the mobile site, it is only the accessibility icon that is not present. If the client would like us to service the accessibility icon on mobile, we can make the Help Desk and Certification statement available. The Help Desk provides users a means to report any accessibility usability issues and the certification contains verbiage speaking to the site’s commitment to accessibility and usability. 

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