Connect an Instagram account to Feeds

To ensure that your Feeds product is populating correctly after changes in 2018 to some social media API policies, you'll need to connect certain social accounts using the Feeds moderation console. This is for Composer clients that have the Feeds module.

Instagram

Below is a video walkthrough:

To add a new connection

If you receive an email or in-app notification that your social account connection has expired, you can refresh it from the "Your Social Connections" page by following these steps: 

  1. Let's say you want to connect an Instagram account in Feeds. Visit instagram.com and log your browser out of all Instagram accounts. This is an essential step. 
  2. Navigate to the left-side Modules menu in Composer and select “Feeds” from the menu. The popup window for the Feeds moderation console should appear.

  3. Click the hamburger menu  Feeds-HamburgerMenu.png on the right-hand side of the popup window, then click the “Your Social Connections" link. This was previously called "Connected Social Accounts".

  4. On the "Your Social Connections" screen, find your desired social platform such as Instagram. Click the green plus icon to log in with the username and password for the social account. When prompted, authorize the requested access.
    Feeds_-_Instagram_New_API_-_Make_Connection.png

  5. The connection will be established. You can now add this Instagram account as a source via the "Social Media Sources" area of your Feeds dashboard. The successful connection should be listed in the "Your Social Connections" screen. Note: Connecting the account does not automatically also add it as a source. You'll still need to add each Instagram account as a source in the Feeds module.

Note: There is currently not a way to add more than one account on any platform except Instagram at this time. If you need to remove an account, you must delete all accounts and then re-add any accounts you would like to add.

If you need to add multiple Instagram sources, you must connect each account one at a time. Please use the steps above to connect the first account. Before returning to the Feeds console to connect the second account, make sure you are logged out of the first account on http://www.instagram.com -- if not, then you'll reconnect the first account again by accident.

The connection token for each account will expire after several months and needs to be reconnected using the steps below. If one of your connections has expired, it will be displayed in red text.

To refresh a connection

  1. Let's say you want to refresh an expired Instagram connection in Feeds. Visit instagram.com and log your browser out of all Instagram accounts. This is an essential step. 
  2. Navigate to the left-side Modules menu in Composer and select “Feeds” from the menu. The popup window for the Feeds moderation console should appear.

  3. Click the hamburger menu Feeds-HamburgerMenu.png on the right-hand side of the popup window, then click “the Your Social Connections” link. This was previously called "Connected Social Accounts".

  4. On the "Your Social Connections" screen, click the refresh double 'arrow' icon by Instagram. Feeds will refresh the connection for the Instagram account your browser is logged into. 
    Feeds_-_Instagram_New_API_-_Refresh_Connection.png

  5. If the red text does not go away and the connection still shows as expired, visit instagram.com and make sure your browser is logged into the corresponding account. Then try refreshing it again.

Note: Once the Instagram account is connected, your existing Instagram source in the Feeds module will refresh with the next scheduled sync of the feed. The sync occurs every 4 hours for "Starter" Feeds plans, or every 5 minutes for "Standard" and "Premium" plans.

Facebook

Please see our article on connecting and validating ownership of Facebook pages in Feeds

 

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