Apply Transition FAQ

Below are some common questions about the transition from FinalsiteApply to OpenApply, which will go into effect on November 10, 2018. If you have any additional questions, please contact your Client Success Manager for details.


What number do I call to reach the OpenApply Support Team?

OpenApply has four support phone numbers to provide assistance for clients in various locations. Please call the number appropriate for your school’s location and/or time zone:

USA.png +1 866 297 7022
UK.png +44 208 133 7489
HK.png +852 8175 8152
AUS.png  +61 2 8006 2335

 

During what hours is the OpenApply Support Team available?

The OpenApply Support Team is available by phone continuously from 9 am Hong Kong time on Monday mornings to 6:00 pm US Pacific time on Friday evenings. The team can be contacted by email 7 days a week and guarantees a response within 24 hours.

 

Where do I submit support requests?

To submit support requests to OpenApply’s support team, please use the Support Request Form or send an email to support@openapply.com.

The support request form can also be accessed from your account via Help & Support > Submit a Request.


Will Finalsite still be able to assist during the transition or have access to our site?

Yes! Before November 10th, feel free to submit tickets and call with questions as you have in the past. Finalsite will continue to have access to the backend of your Apply site until that time and therefore will be able to help troubleshoot any issues that may arise.


Will I still have access to a Knowledge Base of articles?

Yes! OpenApply has a vast array of articles that are available in their Support Centre.


How will the redirect function work?

Your existing URL (myschool.finalsiteapply.com) will be redirected to your new URL (myschool.openapply.com), so your users will not have any access issues when the transition takes place. However, we strongly encourage you to update any links that you might have in place on your website to your new URL. If you need any assistance in updating your website, please contact Finalsite Support.

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