Subscriber status

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View subscriber status

Click on a list in the Lists tab to open it and see who’s subscribed to it.


Subscribers can have one of four statuses:

  • Subscribed (green label): These addresses will receive messages sent to this list.
  • Unsubscribed (red label): These addresses were once subscribed but have removed themselves (or been removed by an admin) from this list.
  • Suppressed (brown label): There is some kind of problem with these addresses (either temporary or permanent) and Messages will not send any messages to them. This may be triggered because a user has marked a message as "spam" in their email client.
  • Invited (yellow label): These users have consent permission settings that require them to confirm their subscription to this list before they will begin receiving messages sent to it.

Use the Filter by Status dropdown at the upper left to toggle the visibility of addresses in each category.

Filter for specific subscribers using the search field at the top of the screen.

Email notifications

You can receive a notification when a message either bounces or is flagged as spam. To do this, go to the Site Administration module > Email Domain Settings to add "Notification Addresses" where notifications will be sent in these cases.

Email domain settings > email notifications setup screen to set up unsubscribe and bounce notifications


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