Create a new message

From the Messages screen, click on the green “Create Message” button at the upper right to create a new message.


The window that pops up will ask you to create an internal name and email subject line for your message, as well as to select a template to use. Only templates that you have permissions for will appear on this dropdown menu. To start from scratch, select "Blank" template.


Click "Next" to continue to the message editor. Use the tools provided to compose and design your email message. When you are ready to continue, click "Save" in the bottom-right corner.

Once you have saved, you can preview your message or go to the "Message Details" screen to select the settings for your message. Click on the link in the bottom right. 

Screen Shot 2018-12-14 at 10.21.28.png

The Message Details screen has all the settings you need to personalize, test, and schedule your message for sending.


The "Marketing"/"Operational" toggle lets you decide whether this is a general message meant to promote your organization, or a vital part of fulfilling your contract with the recipient of the message. Refer to Operational vs. Marketing messages to learn about the differences between these types of messages. Use the "Operational" button with care!

For a marketing message, click on the edit pencil to choose a list or lists to which you will be sending this message. Click on the pencil again to edit or delete lists from the message.

In the Email Subscriber Notification section, use the "First Name" and "Last Name" buttons to personalize your subject line with your constituents' names. (Names must be saved in Constituent Manager for this feature to work.) 

Add a "From Label" in the field to indicate where the message originates from, and select a reply-to address from the dropdown list. (See Set reply-to addresses for more information about setting up the addresses that appear in this list.) 

If you are using this message for push notifications, use the Mobile Subscriber Notification section to compose the message title and body. 

The "Internal Use Only" fields help you keep your messages organized and easy to find again. Give your message a custom name other than the subject line. Enter some notes to describe the message for other Messages admins. Add tags to quickly categorize the message and find it again in Messages, or to display in the Messages element.

See Edit new or existing message details to find out more about the Message Details screen.

Before you send a message, it's always a good idea to do a test send to yourself or others. Click the "Test Send" button in the bottom right of the screen to do so. See Create a Test Send of a message to learn more about this process.


Once you are happy with your message, you can "Schedule Send" with the button in the bottom-right menu. You may choose to send the message immediately, or schedule it for a later date and time. 


Was this article helpful?
0 out of 0 found this helpful



Please Sign in to leave a comment if you don't see the comment box below.