This article covers the security, privacy, and moderation responsibilities in Finalsite Chat, including how to report inappropriate communication and how the platform's content moderation system protects chat rooms and direct messages.
💡Quick answers
- What is a Chat Manager's role in moderation? Chat Managers can report messages, temporarily block users, and mute participants within the rooms they manage. Permanent blocks and broader moderation actions are reserved for District and School Admins.
- How is an inappropriate message reported? Long-press the message, tap Report, and select a reason. District and school administrators are notified immediately and can take action.
- Does profanity get automatically blocked? Yes. Messages containing profanity are blocked before sending, and the sender is notified of the violation. No Chat Manager action is required.
- Can health or medical information be shared in Chat? No. Finalsite Chat is not HIPAA-compliant. Direct families to use a HIPAA-compliant platform or secure email for medical documents.
- Are deleted messages truly gone? No. Finalsite retains an archive of all communications, including edited and deleted messages. District and school administrators can request these records from Finalsite support for compliance or safety purposes.
- What can Chat Managers do that participants cannot? Chat Managers can temporarily block users, mute participants, and report messages. They cannot permanently block users or access the moderation dashboard — those capabilities belong to District and School Admins. See the roles and permissions table for the full breakdown.
Security and privacy in Finalsite Chat
At Finalsite, ensuring your privacy and security is our top priority. Robust privacy settings are in place ensuring that your community's data is protected with care and integrity. Please view our Privacy Policy to learn more and contact us at privacy@finalsite.com with any questions or concerns. We strive to maintain a safe chat environment for productive engagement between users and teachers.
HIPAA and health security
It is our policy that no protected health information (PHI) subject to the Health Information Portability and Accountability Act (HIPAA) be disclosed through our platform. For transmitting medical documents, we recommend the following:
- utilize a HIPAA-compliant database to ensure the highest level of security.
- request that parents and guardians submit information including any protected health information via secure email.
How to report inappropriate communication
As you are reading chat messages or direct messages, report communication that is offensive or troublesome. Here's how to report communication:
- Hold down on a piece of communication until the quick menu appears.
- Click Report.
- Select the reason why you are reporting this communication. Your district and school administrators will be able to take immediate action on reported messages.
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How content moderation worksÂ
Our moderation system includes proactive measures to ensure appropriate interactions:
- Active Monitoring: Continuous oversight by district and school administrators.
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Flagging and Blocking: We utilize filters and blocklists to manage different types of content in the form of text, images, and videos.
- Flagging for Review: Text, images, and videos flagged by our AI model for toxicity, threats, or inappropriate language are reviewed by administrators.
- Immediate Blocking: Messages containing profanity are blocked before sending, with the sender notified of the violation.
Which content is flagged and/or blocked
Content subject to review or immediate blocking includes:
- Spam and promotions: Repetitive or promotional content not aligned with educational objectives.
- Personal information: Attempts to direct conversations away from the platform by sharing sensitive information.
- Toxicity and threats: Messages containing threats, insults, or attacks based on identity or protected characteristics.
- Obscenity and explicit content: Including sexually explicit material or vulgar language.
What and who can get blocked
Finalsite Chat employs extensive measures to maintain appropriateness:
- Blocked words: A comprehensive list of 10,000 prohibited words managed by AI to prevent their use.
- Blocked users: Users engaging in inappropriate behavior repeatedly will be temporarily blocked or permanently restricted from using the platform.
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