Moderate your Chat feature

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Misty Flowers

Finalsite Chat provides admins with moderation tools to manage conversations, remove inappropriate content, and maintain a safe communication environment. Admins can view chat rooms, delete messages, suspend users, and review flagged content from the Chat moderation dashboard.

💡Quick answers

  • What moderation tools are available for Finalsite Chat admins? Message deletion, user suspension, flagged content review, and room management; admins access these from the Chat moderation dashboard in the mobile app admin settings.
  • Can admins see all messages in a Chat room? Admins with moderation access can review message content in rooms they manage for moderation purposes, subject to your school's data privacy policies.
  • How do students or parents report inappropriate Chat messages? By using the report function within the Chat interface on the mobile app; flagged messages are then sent to the moderation queue for admin review.

Finalsite Chat provides administrators and staff with powerful tools to manage conversations in real-time. Whether you are adjusting permissions on the go via the mobile app or auditing flagged content in the CMS, these tools ensure a safe environment for your community.

In this article

How Chat moderation works to keep students safe

Before jumping in to find out how to configure the moderation steps on your end, learn more about the measures put in place by Finalsite to keep students safe: 

Article: "How Chat moderation works to keep students safe"

Moderate in the app: Adjust posting permissions

Administrators can restrict chat rooms to Announcement Only modes directly from their mobile devices.

  • Open the chat room and hold briefly on the room label at the top.
  • Tap Posting Permissions.
  • Select School Moderators Only. Now, only Chat Managers and Admins can post.

Who can post? When set to School moderators only, users with Participant roles are restricted. Only Chat Managers, School Admins, and District Admins retain posting rights.

Quick Tutorial: Adjust Posting permissions

5 STEPS

1. Want to change who can post messages in a certain chat room? Here's how to manage Posting Permissions in your chat room settings.

Tap to open up the chat room whose permissions you want to adjust.

Step 1 image

2. Hold down briefly on the room label at the top of the chat room to open up your chat room settings.

Step 2 image

3. In the Settings section, tap to open up Posting permissions.

Step 3 image

4. By default, each chat room is set to Everyone. Tap the radio button next to School moderators only.

This means that anyone with chat participant level will not be allowed to post. Any role higher than this will not be the only ones allowed to post.

Step 4 image

5. Now you can see it is set to School moderators only. Anytime you need to adjust this, return to your chat room settings.

Now you know how to limit who can post in a certain room by adjusting Posting permissions.

Step 5 image

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2428411/Adjust-posting-permissions

Moderate in the Chat module (CMS): The Message moderation tab 

Navigate to the Mobile Apps module > Chat > Message moderation tab to manage flagged content. Communication appears here if it is caught by our AI or manually reported by a user.

message moderation tab.png

The CMS module provides a centralized dashboard with three primary views:

Tab Purpose Key actions
Reported New items awaiting a decision from an admin. Show full chat, Hide message, Unreport.
Reviewed Audit trail of previously moderated content. View audit trail, Restore hidden messages.
Blocked Management of users currently restricted from chat. View block duration, Lift user bans.

Pro-Tip: Use the Filter tool to narrow results by time range or specific categories (e.g., "Hate Speech") for faster auditing.

There are three tabs within Message moderation: Reported, Reviewed, and Blocked. Here are the different actions that can be taken within each area. 

Reported Reviewed Blocked

When any communication is reported, this is where it will first display, along with a number representing how many items are ready to be managed.

reported new.png

Take the following actions: 

  • Show full chat
  • Hide message
  • Unreport an item if made by mistake or overturned.
  • Click the 3-dot menu to view other actions such as: 
    • 24-hour chat room block
    • 24-hour global block
    • Permanent chat room block
    • Permanent global block
    • Hide message
    • Unreport

Filter your results

Within each of the 3 areas above, you can also filter and narrow down your results for quick and seamless moderation! 

  • Click into the All times field to view a calendar and select a range of time to repopulate the results below.  
  • Click All categories to filter by moderation category: Bullying or harassment, inappropriate language, discrimination or hate speech, threats of violence, sharing of personal information, or inappropriate content. 

 

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