This article explains how to find and access your organization's Ask AI portal, including locating your unique identifier and its standardized URL format.
💡Quick answers
- What is the URL format for accessing Ask AI? Every organization's Ask AI URL follows the format [identifier].ai.finalsite.com, using the unique identifier assigned when your account was created.
- Where can you find your organization's Ask AI identifier? Your specific identifier is listed at the bottom of the Welcome email that's automatically sent when your account was created or when you were added as a new user.
- What should you do if you can't find your Ask AI identifier? Submit a request to the Finalsite support team for assistance locating your organization's identifier.
- Does the access process differ for a primary account holder versus a new user? No; both primary account holders and new users being added to an existing team follow the same process to locate their unique Ask AI URL.
Getting started with Ask AI is a straightforward process designed to get your organization up and running quickly. Whether you are a primary account holder or a new user being added to an existing team, here is how you can access your specific portal.
Find your unique Ask AI URL
Every organization is assigned a unique identifier when their account is created. This identifier is the key to your personalized login page. All client URLs follow a standardized, unified format:
- [identifier].ai.finalsite.com
Locate your identifier
If you aren't sure what your specific identifier is, you can find it easily in your inbox:
- Check your Welcome email: When an account is created (or a new user is added), a welcome email is automatically sent. Your specific organization identifier is conveniently listed at the bottom of this email.
Still not sure? Submit a request to our support team for assistance in finding your identifier.
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