This article covers the "Sorry, you have been blocked" Cloudflare WAF error on Finalsite-hosted websites, including what triggers the block and what details to include in a support ticket.
💡Quick answers
- Why does this error appear? Finalsite's web application firewall (WAF) filters malicious web traffic; legitimate visitors can occasionally be mistakenly flagged and blocked.
- Can this be resolved without contacting support? No. Adjusting firewall filtering requires Finalsite Support to investigate and update the WAF rules.
- What should be included in a support ticket? The Cloudflare Ray ID shown at the bottom of the error page and the URL of the page being accessed when the error occurred.
- Where is the Ray ID on the error page? At the bottom of the "Sorry, you have been blocked" page.
In this article
What causes this error
Finalsite's web application firewall (WAF) monitors incoming web traffic and blocks requests that match patterns associated with malicious activity. While the WAF is configured to target illegitimate traffic, legitimate visitors can occasionally trigger a false positive and see this blocked page.
If this error appears when attempting to access page content, the WAF has blocked the request. This is not a problem with the site itself or its Composer configuration.
Submit a support ticket
Submit a ticket to Finalsite Support so the team can investigate the block and adjust the firewall filtering if needed. Include the following details:
- Cloudflare Ray ID. Shown at the bottom of the "Sorry, you have been blocked" error page.
- URL. The full address of the page being accessed when the error appeared.
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