Ask AI Learn: Analyze feedback and chat logs

Jessica Lara

January 08, 2026 17:12

Discover how to gain deep insights into your community's needs through the Ask AI Learn tab. This guide explains how to use Chat Logs to review transcripts, monitor user sentiment via the Feedback page, and identify trending topics with the Categories report to continuously improve your AI’s accuracy.

💡Quick answers

What is in the Learn tab? It includes Chat Logs for reviewing transcripts and an Analytics tab with a Feedback page for tracking user ratings and a Categories report for identifying the topics your community asks about most.
How do I see what topics users ask about most? Go to Analytics > Categories to see how questions are grouped, with resolved and unresolved percentages for each category and a date range filter.
What can I do in Chat Logs? You can search and filter conversations by date or keyword, read full transcripts with timestamps, view the sources Ask AI used for each response, and assess response accuracy.
How do I export chat logs? Select one or more logs using the checkboxes and click Export, or open an individual log and click Export chat log in the top-right corner to download as a .csv file.
Can I delete chat logs? Yes. Select the logs you want to remove and click Delete. Only logs older than two hours can be deleted, and this action is permanent and cannot be undone.
Where does user feedback appear? Feedback submitted through the widget's feedback form appears in Analytics > Feedback, where you can search by keyword, filter by rating, and open the related conversation.

Analytics tab

Categories

Review how questions are being categorized by the AI to identify the most popular topics your community is asking about.

Across the top of the screen, you can get a glance at your overall totals:

Categorized questions: Total number of categorized questions. These do not include the questions that fall under the Uncategorized category.
Resolved: Percentage of Resolved questions.
Unresolved: Percentage of Unresolved questions.

On the left side are the predefined categories that the AI model puts each question into, with a percentage of resolved questions in each category.

Select a category to view the resolved and unresolved questions and answers in that category.
Click the Open chat log button on a question/answer pair to open the conversation’s chat details in a side panel.

Uncategorized

Uncategorized is where questions that do not fit into one of the predefined categories are placed. They are not counted in the overall numbers and percentages at the top of the page or on the Home screen.

Filter and sort your category data

Date range: Use the date range options to specify the timeframe for your analytics. This filter applies to all metrics and charts on the page.

Predefined Windows: Select a relative period like Last 7 days, 30 days, 90 days, or view all data with All time.
Custom Date Selection: Click the date display to open the calendar and choose your own custom date range.

Category filters: Within each category, filter by All, Resolved, or Unresolved questions.

Filter and Sort options on Categories page.png

Sort: Use the sort icon above the list of categories to change the order of the categories (A to Z, Questions ascending, Questions descending, Resolved percent ascending, and Resolved percent descending).

Feedback

Any feedback submitted through your widget in the Feedback window (which can be configured in the Appearance > Feedback form area) will populate here in the Feedback tab.

Search feedback: Enter keywords that might have been included in the visitor feedback (e.g. calendar, events, not found, etc).
Date: Sort by date range.
Rating: Sort by rating given by site visitor.
Sort by: Newest first or Oldest first.
Open conversation icon with arrow: Click to open the conversation to view details of each feedback example sent.

Chat logs tab

View and monitor all Ask AI interactions using searchable, filterable entries by date or keyword.

Chat logs

Here are all of the options available in the Chat logs tab:

View and monitor all Ask AI interactions to track performance and user engagement.
Search and filter entries by date or keyword for quick access to specific conversations.
Read full conversation transcripts, including timestamps for each exchange.
Expand the Sources dropdown below any AI response to view the specific links and references used to generate that answer.
Review user query language to understand the exact phrasing of visitor questions.
Analyze Ask AI's responses to assess accuracy, relevance, and effectiveness.

Exporting and deleting chat logs

You can export or delete your chat history from the Chat Logs tab to better manage your data externally or clear your conversation history.

Exporting chat logs

Exporting allows you to save chat details as a .csv file for external analysis. You have two ways to export:

Bulk Export: Use the checkboxes on the left to select multiple logs (or select all), then click Export at the top of the list.
Individual Export: Click a specific chat log to open the side panel, then select Export chat log in the top-right corner.

Deleting chat logs

Deleting chat logs is a permanent action and cannot be undone.

How to delete a chat log: Use the checkboxes on the left to select individual or multiple logs, then select Delete at the top of the list.
Time Restriction: Only logs older than two hours can be deleted. Any logs created within the last two hours will be skipped during the deletion process.