Ask AI Home: Monitor performance and profile

Ask AI is an intelligent website assistant designed for K–12 independent school and district websites around the world. Unlike traditional rule-based systems, Ask AI delivers dynamic, thoughtful, and helpful interactions by being adaptive, context-aware, and user-focused. Designed to support families, it provides quick and accurate answers without the need to search, click, or sift through pages of information, making it far more than just your ordinary chatbot.

Learn how to navigate the Ask AI Home tab. This article covers how to use the dashboard analytics to track your bot's success, as well as how to manage your individual user profile and switch between multiple instances of Ask AI.

In this Article

• User Profile bubble
• Ask AI Chatbot picker dropdown (top right)
• Translation support
• Summary for all Chatbots
• Performance overview
  • Filter your analytics data

User Profile bubble

Click the User Profile bubble in the top right to open the User Profile page, where you can update your photo, view your assigned role, and see login details.

• Change resource: Upload a new profile photo.
• Delete: Remove a profile photo to revert back to your initials.
• General Information: 
  • Full name: Edit your name as it appears in your profile.
  • Role: Displays the role you've been assigned. Learn more about roles in the article, "Ask AI permissions."
  • Login details: This section shows your login details. However, they are greyed out as this is not the place where they can be adjusted. Read "Edit user details" to learn how you can adjust this information on behalf of a user.
    • Email address

Ask AI Chatbot picker dropdown (top right)

Do you see a dropdown in the top right? If so, you have the capability to manage multiple instances within the same platform.

• Click on a different instance of Ask AI, and its settings can then be configured in the main panel. 

• Click Add new chatbot and, if you have other sites available, you can configure the settings and even copy the settings from an existing instance to make this process faster. 

Translation support

Ask AI features comprehensive translation support for the admin user interface, ensuring your team can manage settings, analytics, and chatbot configurations with localized clarity.

Key features:

• Five supported languages: Choose between English (default), Spanish, French, German, and Chinese (Simplified).
• Full interface localization: Selecting a language translates the entire administrative experience, from navigation menus to action buttons and instructional text.
• Global management: Located conveniently in the top-right menu, the translation toggle allows administrators across different regions to work in their preferred language instantly.

Summary for all Chatbots

Organization admins can view aggregated statistics across all instances within their district or multi-school setup. These metrics will only appear for schools with more than one instance of Ask AI and reflect the total activity and performance for the selected date range.

• Number of active Chatbots: The total number of individual chatbots that are part of your organization.
• Avg. conversation feedback: The average feedback score provided by users across all conversation sessions in all chatbots.
• Number of sessions: The total number of unique conversation sessions initiated by users across all active chatbots.
• Number of asked questions: The total count of all questions or queries submitted by users to all active chatbots within the date range.
• Number of saved hours: This is an estimate of how many staff hours your school could save across all chatbots based on how many questions Ask AI successfully answered for families, instead of requiring manual responses.

Performance overview 

Review real-time analytics to evaluate Ask AI's performance, including session volume, number of questions submitted, and user feedback ratings for the selected instance.

• Number of sessions: Total chat sessions initiated by users in the set date range.
• Number of asked questions: Total questions asked by users in the set date range, including an estimate of the number of staff hours your school could save based on how many questions the selected instance successfully answered for families.
• Conversation feedback: User satisfaction score and Average user satisfaction score over time in the set date range.
  • Click Review feedback to view the feedback submitted by users.

• Resolution rate by category: Percentages of questions answered and unanswered by category, pulled from the Categories report (Analytics > Categories). Click See all categories to go to the Categories page.
• Question distribution by category: Total number of categories and the percentage of questions in each category.

• Question volume over time: Track category performance over specific periods to identify emerging issues, seasonal spikes, and the overall impact of your AI implementation. It displays total question counts per category as trend lines, helping you identify spikes in specific topics and monitor shifting trends.
  • The categories, which are pulled from the Categories report (Analytics > Categories), can be toggled on or off to show or hide them from the timeline by selecting the category name below the chart.
• Positive rated responses: The total number of responses that received a thumbs up from your site visitors after interacting with Ask AI.
• Negative rated responses: The total number of responses that received a thumbs down from your site visitors after interacting with Ask AI.

Filter your analytics data

Use the date range options to specify the timeframe for your analytics. This filter applies to all metrics and charts on the page.

• Predefined Windows: Select a relative period like Last 7 days, 30 days, 90 days, or view all data with All time.
• Custom Date Selection: Click the date display to open the calendar and choose your own custom date range.