Get started with Finalsite Chat

Avatar
Misty Flowers

With Finalsite’s new chat feature, communication can take place in real time between school staff and families in their community. 

This is a Chat for Parents + Guardians article providing help with chatting with your students' teachers. Parents and guardians are at the Chat Participant Level. 

Not a parent or guardian of a student? Check out Chat for Teachers or Chat for School Leaders for more personalized help!  

In this Article

Download your school or district's new mobile app

Select your instructions below for how to add the app to your device. 

iOS/Apple Device Android Device

iOS/Apple download instructions

  1. To download the new mobile app on your iOS/Apple device, start by opening the Apple App Store.
  2. Search for the app using your school or district name. Your school can instruct you on how to search for your app if you have trouble finding it. 
  3. Select and download your app by tapping the Get button next to your app and clicking Install if needed. You may need to enter your Apple ID password to authorize the download.
  4. Open up the app on your device. 

If these instructions have changed or are not what you see on your end, click "Download apps and games on your iPhone or iPad" to see more current instructions. 

Log in to your app 

  1. Enter your Username and Password. 

    username with box.png      password on mobile app .png

    Don't know your login credentials? 

    • Select Forgot password to have a reset password link sent to the email address associated with your account. You'll be directed to a Login page where you can Create a new Password.   
    • Does your district or school use a third-party to authenticate logins? You may be instructed to enter these credentials instead. 

    forgot password path.png

  2. You may be prompted to Select your language to the preferred language you'd like the app to display. Your language may already be preset, if your SIS language is one of our languages in the list of 30 supported languages. If your SIS and device language are not yet supported, English will be preselected.

    select your language .png

  3. Choose schools: At any point in your mobile app / chat experience, you can add or remove schools that you've subscribed to in this section to view the content pushed out by those particular schools.  

    choose schools .png

  4. Get notified: Decide the level of Notifications you'd like to receive on your mobile app. Select Allow notifications to opt in to notifications, another window will pop up where you can give permission to allow notifications. Select Not now to decline receiving notifications.

    get notified receive notifications.png

  5. Subscribe to mailing lists: Select the toggle next to each mailing list, and toggle off to ensure that you do not receive emails as a part of certain mailing lists. Click Subscribe to confirm your choices.

    subscribe to mailing lists with box.png

Navigate to Chats icon in bottom toolbar

Once you are logged in to your mobile app, find the Chats icon in the bottom toolbar. Click to open and start chatting! 

chats on mobile app home screen.png

Tour the chat home screen

The chat home screen is where it all begins!

  • Chat rooms you have been assigned to are in the top half of the screen.
  • Direct Messages are in the bottom half.  

chat home screen.png

Now that you have downloaded the app, gotten logged in, and know your way around, you can start chatting! 

Next: Start chatting and direct messaging!

You are now ready to check out the article, "Connect and collaborate with school staff" to learn how the chat works and how to communicate through direct messaging.

Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please Sign in to leave a comment if you don't see the comment box below.