Chat for families: Web Chat - Chat in a browser with a URL

Avatar
Misty Flowers

This article explains how families can use Finalsite Chat's Web Chat option to chat in a browser with a URL, including logging in with existing credentials and recovering a forgotten password.

💡Quick answers

  • Can families use Finalsite Chat without downloading an app? Yes, families can chat through a web browser using a URL provided by their school or district, without needing to download the school or district's app.
  • Logging into Web Chat for the first time? Steps: click the chat URL provided by the school or district, enter your Username, then enter your Password to access the chat.
  • What do you do if you don't know your Web Chat login credentials? Enter your best guess at the username, then use the Forgot password option on the following screen to have a reset link sent to the email address on your account.
  • Does a school's third party login system affect Web Chat access? Yes, if a district or school authenticates logins through a third party, families may be instructed to enter those credentials instead of a standard username and password.
  • What permission level are parents and guardians assigned in Chat? Parents, guardians, and students are assigned the Chat Participant Level, which allows participating in conversations without room management abilities.

Join in on the conversation, no matter your device preference! Stay closer than ever to teachers and school staff. It's now possible to chat via web browser with a URL without the need to download your school or district's app.

This feature allows you to use a URL in a browser to chat in a chatroom or communicate via direct messages with faculty and staff at your student's district or school. 

 

This is a Chat for Families article providing help with chatting with your students' teachers and school staff. Parents, guardians, and students are at the Chat Participant Level. 
 

In this article

You now have the option to chat via web browser using a URL. Here's how to get started:

Step 1: Click the chat URL 

Your district or school will provide you with a URL which you can paste into a browser window. 

web chat window.png

Step 2: Get logged in

Username: Enter your Username.

login screen for web chat.png

Password: Enter your Password.

enter password.png

Don't know your login credentials?

  • Enter what you think your username is. 
  • The Forgot password path will begin on the second screen once you enter an attempted Username. 
  • Select Forgot password to have a reset password link sent to the email address associated with your account. You'll be directed to a Login page where you can Create a new Password.   
  • Does your district or school use a third-party to authenticate logins? You may be instructed to enter these credentials instead. 

forgot password path for web chat.png

Next: Start chatting and direct messaging

You are now ready to check out the article, "Chat for Community members: Connect and collaborate" to learn how the chat works and how to communicate through direct messaging.

Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please Sign in to leave a comment if you don't see the comment box below.