Feeds element troubleshooting

I'm not seeing the latest posts from one or more sources in a Feeds element.

  • If the source is from Instagram, see the Instagram sections below.

  • If you have moderation turned on, then the posts may be awaiting approval in the Feeds moderation console. See the "Moderated Posts" section of our article Moderating and filtering posts.

  • Make sure your Feeds element is set to show the desired sources.

  • Make sure you've posted recently on that social platform. The Feeds element will show the most recent posts at the top, so posts from several weeks ago will appear further down in the results. This can be important to consider when you set a Feeds element to show say Twitter and Facebook. If you frequently post to Facebook, but rarely to Twitter, then you won't see Twitter posts until further down in the posts.

  • Feeds packages have different refresh intervals, so it's possible your package has not refreshed since you made the post on the social media platform.

My existing Instagram source has not updated in several months.

See the Instagram section of our article Connect social media accounts to Feeds.

I'm trying to add a new Instagram source and getting an error.

See the Instagram section of our article Connect social media accounts to Feeds.

Twitter posts look different from other social media posts.

Twitter styling for their posts will be slightly different than other social media posts. This is due to Twitter's design specifications, and we must comply with their requests. Twitter posts also open directly on Twitter rather than opening in the light box popup window, as other Feeds posts do.

Individual Facebook posts are missing or not showing all of the content.

Make sure that post is publicly viewable in the Facebook account settings and does not have any privacy restrictions set on who can view it.

I want to delete a post that is showing in the Feeds element.

You can delete individual posts in the Feeds moderation console, which is in the modules menu of Composer. Open the Feeds console and hover over the post you want to delete. Click the red "Delete" button, and the post should disappear. Go back to the page with the Feeds element and refresh the page. The post should no longer show in Feeds.

Feeds-DeleteSinglePost.png

I deleted a post on my social media page, but the post is still showing in Feeds.

Delete the post from your Feeds moderation console as described above.

My question isn't covered by the above topics.

Please submit a ticket to our Support team with the question or issue, and we will investigate.

 

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