Submit a ticket
From the Support navigation in Composer, click "Submit a ticket."
Why do I have to sign in to submit a ticket?
Requiring login helps to ensure that the requests for your website respect the same internal workflows/authorizations you already have in place. It also allows you to view all your tickets at the same time.
Emergency ticket information
You can submit an emergency ticket as you would a ticket using either of the methods above.
If you cannot access the admin side of your website to log in, you can also email firstname.lastname@example.org. Please remember to include your name, your school/account name, a brief description of problem, and a phone number if you would like a callback.
Please reserve use of the emergency ticket procedures for issues such as website outage, loss of immediately necessary functionality, security/liability issue, or a critical display issue.
Support phone numbers
Please have your Customer ID available the first time you call. You can find it in the upper-right corner of the Support Portal account bar.
US phone support is available Monday to Friday, 8:00am - 8:00pm Eastern Time (GMT -5 hours, -4 hours in DST).
UK phone support is available Monday to Friday, 9:00am - 5:00pm BST (GMT +1 hour).
Outside of normal business hours, you may submit a voicemail Support ticket.
Please see our article on "What to do when your site is down" for additional troubleshooting measures.