Need help? Our contact and emergency support information

Misty Flowers

July 15, 2019 16:09

Need to Submit a Request?

Have an Emergency?

Want to Give Us a Call?

Submit a Request

There are many ways to reach out to Finalsite Support when you need to get help!

1. Click the Submit a Request button from your Composer Dashboard.

submit a request on composer dashboard.png

2. From the Finalsite Support page, click the Submit a Request button.

submit a request from finalsite support dashboard.png

3. Open the Finalsite Help pop-up in the bottom left corner in Composer.

Open up Support & Training.
Click Submit a Request in the Support & Training menu.

new help menu.png

4. Alternatively, you can send an email to help@finalsite.com.

Why do I have to sign in to submit a ticket?

Requiring login helps to ensure that the requests for your website respect the same internal workflows/authorizations you already have in place. It also allows you to view all your tickets at the same time.

How do I reach support if I can't log in to my site to submit a request?

If you are unable to access your dashboard or the Support Portal, please skip straight to our phone support details below for immediate assistance.

Emergency ticket information

We understand that urgent website issues require immediate attention. To enhance our support services, we are introducing real-time, 24/7 emergency phone support exclusively for Composer clients.

Depending on where you are located, call one of the Emergency support phone numbers below for urgent assistance.

The emergency request procedure is for issues such as website outage, loss of immediately necessary functionality, security/liability issue, or a critical display issue.

Emergency support phone numbers

US phone support is available Monday to Friday, 8:00am - 8:00pm Eastern Time (GMT -5 hours, -4 hours in DST).
Emergency phone support is available 24/7, 365 days a year outside of normal business hours.

1-844-322-8109 (toll-free) add to contacts
1-703-574-2266 (outside North America)
(44) 808 169 7450 (United Kingdom)

More troubleshooting

Please see our article on "What to do when your site is down" for additional troubleshooting measures.

Finalsite status page

If you encounter unexpected behavior or site issues, like your site is down, pages are not loading, 404 errors, or slow performance, check the Finalsite status page (status.finalsite.com) to see if there are any known system-wide issues. You can view current and past incidents or subscribe to get live alerts delivered directly to your inbox.