Contact and emergency support information

Submit a Request

There are many ways to reach out to Finalsite Support!

1. Click the Submit a Request button from your Composer Dashboard. 

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2. From the Finalsite Support page, click the Submit a Request button.

submit a request from finalsite support dashboard.png

3. Open the Finalsite Help pop-up in the bottom left corner in Composer. 

  • Open up Support & Training.
  • Click Submit a Request in the Support & Training menu.

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4. Alternatively, you can send an email to help@finalsite.com

Why do I have to sign in to submit a ticket? 

Requiring login helps to ensure that the requests for your website respect the same internal workflows/authorizations you already have in place. It also allows you to view all your tickets at the same time.

Emergency ticket information

You can submit an emergency request as you would a request using either of the methods above.

If you cannot access the admin side of your website to log in, you can also email emergency@finalsite.com. Please remember to include your name, your school/account name, a brief description of problem, and a phone number if you would like a callback.

Please reserve use of the emergency request procedures for issues such as website outage, loss of immediately necessary functionality, security/liability issue, or a critical display issue.


Support phone numbers

1-844-322-8109 (toll-free) add to contacts
1-703-574-2266 (outside North America)
(44) 808 169 7450 (United Kingdom)

Please have your Customer ID available the first time you call. You can find it in your Support Portal account bar.

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US phone support is available Monday to Friday, 8:00am - 8:00pm Eastern Time (GMT -5 hours, -4 hours in DST).

UK phone support is available Monday to Friday, 9:00am - 5:00pm BST (GMT +1 hour).

Outside of normal business hours, you may submit a voicemail Support request.

More troubleshooting

Please see our article on "What to do when your site is down" for additional troubleshooting measures.

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