A constituent's portal username can be changed at any time from the Account tab in their Constituent Manager profile. Find the Username field, enter the new username, and click Update Login.
💡Quick answers
- Where do you change a constituent's username? In Constituent Manager, open the constituent's profile, go to the Account tab, find the Username field, replace the existing username, and click Update Login.
- Is there any restriction on what the new username can be? Usernames must be unique across all roles; if the chosen username is already in use, it will be rejected.
A constituent's username can be changed from the Accounts tab within Constituent Manager.
Find the "Username" field, and replace whatever is in there with the new username.
Click the green "Update Login" button to finalize the change.
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