Uploading errors: Timeouts, disconnections, and processing capacity errors

This article covers file upload errors in Finalsite, including upload timeouts, disconnections, and processing capacity errors when uploading PDFs.

In this article

• Why uploads time out
• Resolve upload timeouts
  • Compress or resize the file before uploading
  • Use an embed for video content
  • Upload from a wired connection during off-peak hours
  • Contact the network administrator if timeouts persist
• Resolve PDF upload capacity errors

Why uploads time out

When a file upload takes longer than the session timeout window allows, the connection drops and the upload fails. This typically happens with large files, slow internet connections, or high network traffic.

In some cases, a misconfigured proxy server on the school network can interfere with uploads regardless of file size or connection speed. See Uploading errors: timeouts and disconnections (proxy server) for more information on proxy-related issues.

Resolve upload timeouts

Compress or resize the file before uploading

Large files are the most common cause of upload timeouts. Reducing file size before uploading improves reliability and reduces the chance of a dropped connection.

• Keep images under 2 MB. See Optimizing images for upload and Resources upload size for size limits by file type.
• Use image editing software to reduce dimensions or lower compression quality before uploading to Finalsite.

Use an embed for video content

Direct video uploads are large and frequently exceed the session timeout window. Embedding from a video hosting platform is the recommended approach for video content.

• Upload the video to YouTube or Vimeo first.
• Embed the link in Finalsite rather than uploading the video file directly.
• See Upload a resource for guidance on adding embedded media to Finalsite.

Upload from a wired connection during off-peak hours

Connection stability and speed significantly affect upload reliability. Two adjustments can reduce the likelihood of a timeout.

• Use a wired (ethernet) connection instead of Wi-Fi for a more stable, consistent upload speed.
• Upload during off-peak hours, such as early morning or evening, to reduce network congestion.

Contact the network administrator if timeouts persist

If uploads time out consistently across all file types and sizes, the issue may not be file-related. A misconfigured proxy server on the school network can interfere with uploads at the network level, regardless of the file or connection being used.

• Have the network administrator review the school's proxy server configuration.
• Direct the network administrator to contact Finalsite Support with details about the proxy setup for further troubleshooting.

Resolve PDF upload capacity errors

When uploading a PDF, you may see the message Slow Down, Out of Processing Capacity. This means the system is temporarily unable to process the upload. The file is not corrupted and no changes were saved — the upload simply did not complete.

1. Wait a few minutes, then retry the upload. In most cases the error is temporary and the upload will succeed on a second attempt.
2. Try a smaller or compressed version of the PDF. If the error recurs, reduce the file size before uploading. Common ways to compress a PDF include using Adobe Acrobat's Reduce File Size option, printing to PDF from the original document, or using a free online PDF compressor.
3. Contact Finalsite Support if the upload continues to fail. Include the file name and the time the error occurred.

Contact Finalsite Support

If upload errors persist after following the steps above, contact Finalsite Support. When reaching out, include the file type, approximate file size, and a description of the network environment, such as whether a proxy server is in use, to help expedite troubleshooting.

Related articles

• Resources upload size
• Upload a resource
• Optimizing images for upload