Understand Chat Manager posting permissions

Misty Flowers

July 09, 2024 18:01

This article covers the Chat Manager permission level in Finalsite Chat, including what Chat Managers can do in chat rooms and direct messages and how that differs from the Chat Participant role.

💡Quick answers

What is the Chat Manager role? Chat Manager is the permission level assigned to teachers and staff who manage specific chat rooms. Chat Managers can create and manage rooms, post in any room they manage, mute participants, temporarily block users, and send files.
What can Chat Managers do that Chat Participants cannot? Create chat rooms, mute and temporarily block users, and manage room membership. Chat Participants (parents, guardians, students) can only participate in conversations and report messages.
What is a one-way chat room? A room where only admins and Chat Managers can post messages. Participants can read but not reply. Useful for announcements and broadcasts.
What is a two-way chat room? A room where all members can post messages. The standard configuration for collaborative class or club conversations.
Who can Chat Managers send direct messages to? By default, Chat Managers can initiate DMs with parents, students, and other teachers. Specific DM permissions are configured by school or district admins and may vary.
Can Chat Managers permanently block a user? No. Temporary blocks are available to Chat Managers; permanent blocks require District Admin or School Admin access.

The Chat Manager permission level

As a teacher, you are at the Chat Manager permission level. This level gives you many privileges to effectively manage and monitor what goes on in your assigned chat rooms.

At the Chat Manager permission level, you can:

participate in chat rooms and direct messages
create and manage chat rooms
chat directly with parents
mute users
temporarily block users
report messages
send documents and files
mute a chat message or a chat room
reply in a thread, pin a message, react to a message

Important Note

You can touch base with your district or school admin(s) whose permission levels may allow for other tasks you need to do like monitoring other chat rooms and messages and blocking users permanently.

Who can chat with whom?

As you prepare to manage your chat room, it's important to understand the two types of chat methods available in Finalsite's chat feature and the available options within them: Chat rooms and Direct Messages.

Chatting in chat rooms

One-way chatroom: admin can send messages to a group without recipient ability to respond.
Two-way chatroom: anyone can send a message.
Chat rooms are managed by users at the Chat Manager level.

Communicating with direct messages

Intentional messaging between 2 or more users.

Next: Start chatting and direct messaging!

Now that you understand how it works, check out the article, "Chat for all users: Connect and collaborate" to learn how to start chatting and direct messaging.