Chat for school leaders: Set admin permissions

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Misty Flowers

This article covers how to grant CMS admin access to the Finalsite Chat feature, including how to navigate to the Permissions panel and how admin-level access differs from Chat Manager roles.

💡Quick answers

  • Where are Chat permissions configured? Navigate to Mobile Apps > Permissions in the CMS module menu. Locate the Chat column for each admin user group.
  • What does Admin-level Chat access grant? Full access to manage all chat rooms, users, and messages across every campus or location in the district. This is the highest level of Chat management available in the CMS.
  • What does "Not Allowed" mean in the Chat permissions column? That admin user group will not see the Chat feature in the Mobile Apps module at all.
  • Does granting CMS Chat admin access make someone a Chat Manager? No. CMS Admin-level access controls who can manage Chat from the CMS backend. Chat Manager is a separate in-app role assigned to specific users (typically teachers). See Assign chat roles for details on the role hierarchy.

Important Note on Granting Chat permissions

Granting Admin level access to any constituent or group means that each person regardless of role will have the highest level of abilities to manage the chat feature in the module. Admin level can see view conversations at every campus or location, as well as complete the highest level of moderation monitoring. 

Set Chat permissions

You can set permissions for any admin users to be granted admin rights to the Chat feature. To access Chat permissions, navigate to Mobile Apps in the module menu and click on Permissions.

permissions in Mobile Apps.png

mobile apps and chat permissions.png

For each admin user group, locate the Chat column and select either Not Allowed or Admin. 

  • Not Allowed: This admin user group will not see the Chat feature in the Mobile Apps module. 
  • Admin: The Admin level for the group allows them to have all of the admin management abilities available within the Chat feature.

To learn more about the tasks that can be completed by each of your Roles, check out the article, "Chat for school leaders: Assign chat roles and create rooms" especially referring to the details on the Chat roles and permissions table. 

 

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