The settings and permissions can be configured by admin users within the chat feature to customize its function and behavior for your community. This article will show you which configurations can be adjusted to allow for different results in the way you and your community communicate with each other. Learn how to grant permissions to others on your team who will assist with chat management and moderation.
This is a Chat for School Leaders article helping district and school admins with everything they need to manage the chat setups for all Chat Managers and Chat Participants at their district or school level. School leaders are likely at either the District Admin or School Admin role.
Not a school leader? Check out Chat for Families or Chat for Teachers for more personalized help!
New Product
This article is for our new mobile app offering, which is currently available and in the early adopter phase.
- Learn more in the article, "2019 to New Mobile App: Why Upgrade?"
- Browse to find more documentation in the 2024 New Mobile App section.
- To manage existing mobile app configurations, check out our articles in the 2019 Mobile App section.
In this Article
Important Note on Granting Chat permissions
Granting Admin level access to any constituent or group means that each person regardless of role will have the highest level of abilities to manage the chat feature in the module. Admin level can see view conversations at every campus or location, as well as complete the highest level of moderation monitoring.
Set Chat permissions
You can set permissions for any admin users to be granted admin rights to the Chat feature. To access Chat permissions, navigate to Mobile Apps in the module menu and click on Permissions.
For each admin user group, locate the Chat column and select either Not Allowed or Admin.
- Not Allowed: This admin user group will not see the Chat feature in the Mobile Apps module.
- Admin: The Admin level for the group allows them to have all of the admin management abilities available within the Chat feature.
To learn more about the tasks that can be completed by each of your Roles, check out the article, "Chat for school leaders: Assign chat roles and create rooms" especially referring to the details on the Chat roles and permissions table.
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