Managing recipient subscriptions

It's important to know how to manage the communication subscriptions for anyone that may be receiving your communication. This article will show you how you can manage subscriptions on behalf of your recipients. 

 

This is a Help for School Leaders article helping district and school admins with everything they need to support their communities. Are you a parent or guardian? Check out the article, "Managing your subscriptions," instead. 

 

In this Article


Understanding how subscriptions work is an important part of making sure that you are being respectful of your community's preferences when sending any and all types of communication. Wondering about the legal requirements? Check out the article, "Communication consent requirements" to learn more about how consent works with all modes of communication you send out.

Step 1: Confirm accounts and subscription levels of users

  • In order to allow users to manage their own account preferences, subscriptions, and notifications, each user must have an account in Constituent Manager
  • Use the Contacts > Find Recipient feature in Messages to view reporting and subscription information on each recipient.

Important Note

A person may exist in a List that doesn't exist in Constituent Manager if added in a data upload. Use the Contacts > Find Recipient feature to manage subscriptions for those people. 

Step 2: Confirm Lists names and settings

Your community users will be able to manage their subscriptions by viewing and selecting their preferences based on the names of Lists that you have created in the Lists feature in Messages. Here are a few things to check on: 

  • List Names: it's helpful when they are topic-based, (e.g. Weekly Upper School Newsletter) and easy for users to identify. 
  • Privacy Settings: set privacy to "Everyone" to ensure users have the ability to view and subscribe to those lists.

Step 3: Manage subscriptions on behalf of your recipients

There are actions you can take on behalf of your constituents when requested to do so.

Do your users prefer to do this themselves?

 Here's an article to share out with your community: "Manage your subscriptions." 

This table will help you to see which actions you can take specific to each different mode of communication you may send out to your people. 

Manage Recipient Subscriptions Table

 

Subscribe a user

Unsubscribe a user

noun-email-7221591-F85467.png Email Communications 

noun-chat-bubble-7121975-F85467.pngSMS/Text Communications

noun-phone-7224672-F85467.pngVoice Communications

* Voice calls are sent to the Home Phone Number. If none provided, calls go to Mobile Phone Number.

Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Please Sign in to leave a comment if you don't see the comment box below.