Managing recipient subscriptions

It's important to know how to manage the communication subscriptions for anyone that may be receiving your communication. This article will show you how you can manage subscriptions on behalf of your recipients. 

In this Article

• Step 1: Confirm accounts and subscription levels of users
• Step 2: Confirm Lists names and settings
• Step 3: Manage subscriptions on behalf of your recipients
  
  • Manage Recipient Subscriptions Table

Understanding how subscriptions work is an important part of making sure that you are being respectful of your community's preferences when sending any and all types of communication. Wondering about the legal requirements? Check out the article, "Communication consent requirements" to learn more about how consent works with all modes of communication you send out.

Step 1: Confirm accounts and subscription levels of users

• In order to allow users to manage their own account preferences, subscriptions, and notifications, each user must have an account in Constituent Manager. 
• Use the Contacts > Find Recipient feature in Messages to view reporting and subscription information on each recipient.

Step 2: Confirm Lists names and settings

Your community users will be able to manage their subscriptions by viewing and selecting their preferences based on the names of Lists that you have created in the Lists feature in Messages. Here are a few things to check on: 

• List Names: it's helpful when they are topic-based, (e.g. Weekly Upper School Newsletter) and easy for users to identify. 
• Privacy Settings: set privacy to "Everyone" to ensure users have the ability to view and subscribe to those lists.

Step 3: Manage subscriptions on behalf of your recipients

There are actions you can take on behalf of your constituents when requested to do so.

This table will help you to see which actions you can take specific to each different mode of communication you may send out to your people. 

Manage Recipient Subscriptions Table