You have an AudioEye report. This page helps you understand what the flags mean and find the step-by-step guide to fix each one.
In this article
How AudioEye surfaces issues with the accessibility scanner tool
AudioEye monitors your site continuously and generates a report of accessibility issues found on your pages. Each flag includes the page URL, the element type, and the WCAG criterion involved. Your report is available in the AudioEye dashboard.
To locate any flagged element directly on the page, add /?oss=1 to the end of the page URL (or &oss=1 if the URL already has parameters). This opens the AudioEye Accessibility Page Scanner, which highlights the specific element and shows exactly what needs to be fixed. Every fix guide below starts with this step.
Fix a specific issue
Select the issue AudioEye flagged on your site to open the step-by-step fix guide for that topic.
Accessibility tip
Every fix guide below assumes you've used the page scanner first to locate the issue. If something doesn't appear highlighted, double-check that you used /?oss=1 for a clean URL and &oss=1 only when the URL already has a ? in it.
AudioEye flags images that are missing a text description, have a file name as their alt text, or have a description that does not convey what the image shows. Covers inline images, linked images, and images in Resources.
WCAG 1.1.1 Non-text Content · Level A
AudioEye flags text, buttons, icons, or form fields that do not have sufficient contrast against their background to be readable by users with low vision or color differences.
WCAG 1.4.3 Contrast (Minimum) · Level AA
AudioEye flags form fields that are missing a visible label, and links that use generic text like "click here" or "read more" that give no context about where the link leads.
WCAG 1.3.1 Info and Relationships · Level A | WCAG 2.4.4 Link Purpose · Level A
AudioEye flags videos that have no captions or have captions turned off by default. Covers hero area videos, Video Elements, YouTube Elements, Vimeo Elements, and Embed Elements — the fix is different for each.
WCAG 1.2.2 Captions (Prerecorded) · Level A
AudioEye flags pages with skipped heading levels, multiple H1 headings, a missing H1, or text that is visually formatted to look like a heading but is not tagged as one.
WCAG 1.3.1 Info and Relationships · Level A
AudioEye flags documents linked from your site that do not meet accessibility standards. Common issues include missing tags, no reading order, images without alt text, and missing document language.
WCAG 1.1.1 Non-text Content + WCAG 1.3.1 Info and Relationships · Level A
Still stuck?
If a flag is unclear, persists after your fix, or involves a template element you cannot edit directly, email accessibility@finalsite.com with the page URL and a description of what you have tried. Include the /?oss=1 scanner output to help us trace the issue faster.
Related resources
- 2026 ADA WCAG 2.1 Accessibility at Finalsite: compliance overview, deadlines, and Finalsite's platform commitment
- Accessibility management with AudioEye: how AudioEye works, what it monitors, and how to read your report
- AudioEye FAQs: common questions from Finalsite clients about AudioEye coverage, the scanner, and report timing
- AudioEye Help Center: AudioEye's own documentation for their dashboard and tools
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