This article covers managing email-to-SMS carriers in Site Manager, including enabling or disabling existing carriers and adding a new carrier with its domain and number prefix.
💡Quick answers
- Where are SMS carrier settings located in Site Manager? In Site Manager > Site Administration > Site Modules > Alerts, where the default list of email-to-SMS carriers is displayed.
- Enabling or disabling an SMS carrier? Check or uncheck the box next to the carrier in the Alerts module, then click Update This Module to save the change.
- How does email-to-SMS messaging actually work? Each carrier converts a message sent to a unique email address tied to the phone number, typically formatted as the phone number followed by the carrier's domain, into a text message.
- Adding a new mobile phone carrier that isn't listed? Steps: scroll to the Add New Mobile Phone Carrier section, enter the Carrier Label, enter the Carrier Address (the domain without the @ symbol), add a Number Prefix if the carrier requires one, select the Country, then click Add Carrier.
- Where can you find a carrier's email-to-SMS domain? You can look up carrier domains using the linked list of email-to-SMS gateways, or search online for the carrier name plus "email to sms domain" if it isn't listed.
- What is the Number Prefix field used for? Some carriers add a fixed numerical prefix to their SMS gateway addresses, and this field lets you specify that prefix so messages route correctly.
Finalsite has a list of default carriers that can be used to send email-to-SMS messages. Each of these carriers has the ability to send an email to an email address unique to the person's phone number (usually in the format: [xxxxxxxxxx@the.carriers.domain.com]), which is automatically converted into an SMS message.
These carriers can be seen by going to Site Manager > Site Administration > Site Modules > Alerts.
To enable (or disable) any carriers
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Check (or uncheck) the box next to the carrier.
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Click "Update This Module" near the bottom.
To add a new carrier
Scroll down to the bottom of this view to the Add new Mobile Phone Carrier section.
Carrier Label: Enter the name of the carrier to add.
Carrier Address: Every carrier capable of email-to-SMS message has a unique domain they use. You can look up the specific domain for a carrier here. If you cannot find the carrier you want to add in either list, you may have some luck Googling "[the carrier] email to sms domain". When you do find the domain, enter it in here, without the @.
Number Prefix: Some carriers will add a set numerical prefix to their addresses, as in the example below. If your carrier does this, add that number here.
Country: Select the country this carrier operates in.
Once this is complete, just click Add Carrier to enable it for email-to-SMS messaging.
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