Uploading errors: timeouts and disconnections

If you encounter a persistent inability to complete actions on the site, or a high rate of connection and timeout errors, you may have a misconfigured proxy server on your network.

A proxy server is a computer on your institution's local network that resides between your client machine and the greater internet; it serves as a single point of connection between all of your locally networked devices and servers that are outside of your local area network (this means there's only one or a few internet connections between your school and the greater internet, rather than one for every device.)

Not every local area network has a proxy server, as they can cause a number of connection issues if not configured correctly. If your network has a proxy server and the connection seems spotty or inconsistent, have your network administrator contact us so that we can provide assistance in troubleshooting your proxy server configuration. 

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