This article will explain how to troubleshoot if you do not have permissions to view groups in Group Manager.
To rectify this problem, another site admin with rights to view/edit those groups will have to grant you access.
To do this, that person must:
- Click on the top-level group name (what we call a “node”) on the left hand-side of Group Manager
- Click the “Rights” tab
- Click “Add Admin Groups” or "User Permissions," depending on whether you want to grant permissions to an entire group of users, or just a single person
- Select the group(s) or user(s) you wish to add. If you are adding individual users, you'll have to select their Site Admin Group first, then choose a specific person.
- Check off each of the group permissions so that there’s a green check mark in each box in the row
- Click “Save Changes”
This process will have to be applied to each group in Group Manager that you want site admins to see/edit.
You can also use the same procedure to revoke access rights to groups - in Step 5, click each green check mark to make it disappear, then re-save the settings.