Link to video in Messages

One of the most frequent questions asked about videos used in Messages is how to embed a video into a message. Embedding video is NOT supported in Messages, so we offer a wonderful alternative of being able to link to a video. This article will show you how it works. 

In this Article

• Why can't I embed videos? 
• Supported video formats
• How to link to a video 

Why can't I embed videos? 

• Embedded video works in only a handful of email clients, leaving the majority of recipients unable to view the video.
• Even for those email clients that can play video, each one will only play videos saved in a certain format - and the format that works for one client will not work for others.
• Many spam filters automatically filter emails with embedded objects, because they could be used to deliver viruses or other malware.

How to link to a video 

The best way to deliver video via email is to link to your video with the Video content block. Follow the instructions below. 

1. Add a Video content block into your message.
2. Click on the Video block to open up the Content tab and configure your Video Properties in the right side panel. 
3. Paste the URL of the video into the URL field in Video Properties and click Enter on your keyboard so that the editor can search for your URL.  
   
4. You'll see your video's thumbnail (that was set in YouTube or Vimeo) automatically pulled in to the message area. 
5. A Play icon will display on top of the image.
   
6. Change the Title of the video that will appear upon hover.
7. Customize the type, color, and size of the Play icon just below. 

Now your finalized message will include a way for your recipients to know that a video is available to be watched by clicking on the play button in the video box.