Send voice messages in Messages XR

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Messages XR allows site admins to send messages and notifications in multiple languages through multiple channels. As part of the Messages XR package, you may have the option to send voice messages to constituents as Important Announcements. In this article, we'll explain how to distribute your message as a recorded voice message. 

Note: This feature is currently only available to organizations in the US.

Check your data

Individuals will receive a recorded message to their "home" or "mobile" phone number. The voice feature will look for a “home” number in the constituent’s profile, and if none is found, it will look for a “mobile” phone number. The default will always be set to “home.”

Consent requirements

Students, parents, and faculty who provide phone numbers to educational institutions are effectively granting consent to receive voice messages for “important information,” as well as non-emergency messages related to the school's "educational mission." For additional details, please refer to Consent requirements for text and voice messages.

How to compose a voice message

After you've named your message, go to the Message Details screen to configure your message and add messaging channels.

Select Important Announcement, and as you add group(s), the total number of users who are subscribed to each channel will appear on the corresponding tab below. You may choose whether to send this message via each channel.

To add a voice message:

  1. Go to the Voice tab.

  2. Select the toggle for Voice.

  3. Select Text-to-Speech and type your message in the field to automatically convert it to an audio recording. You are allowed up to 3,000 characters.

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  4. Use the Record Message option to record yourself delivering the message. You are allowed three minutes of record time. Use the "Scratch Pad" if you want to type notes that can be dictated when you are ready to record.
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  5. Use both Text-to-Speech and Record Message for scenarios where you want to voice record one language, but use text-to-speech where you can translate into other languages.

Best practice: Let your constituents know who’s calling! As you’re composing or recording the voice message to send, don’t forget to include your organization’s name and an introduction. When the user answers the call, the first thing they will hear is your message.

Unsubscribing from voice messages

When recipients listen to the voice message, they will hear an audio prompt to press a number to unsubscribe.

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