Messages XR allows you to send voice messages out to your community at the same time as you send email, SMS, Page Pops, and pushes to Social Media. This article will focus on how to send via the voice message channel.
In this Article
- Step 1: Confirm your data
- Step 2: Consider consent requirements
- Step 3: Compose a voice message
- How to unsubscribe from voice messages
You may see options in this article that are not visible on your individual platform. Messages XR is an add-on to Messages, providing SMS, voice, and social media channels. Contact your Client Success Manager or email clientsuccess@finalsite.com to learn more about how to get started.
Step 1: Confirm your data
It's important to confirm the data that exists in Constituent Manager in your Constituent profiles for your recipients.
- Open up Constituent Manager > a recipient's account profile.
- Scroll to find the Contact Information section.
- Confirm that a phone number exists in the profile.
Important Notes about Home and Mobile Numbers
- Be default, Voice calls go to the number labeled as Home Phone in Constituent Manager.
- If there is no Home Phone listed, it will call the number listed as Mobile Phone.
- The system will not call multiple numbers but only one.
Step 2: Consider consent requirements
Students, parents, and faculty who provide phone numbers to educational institutions are effectively granting consent to receive voice messages for “important information,” as well as non-emergency messages related to the school's "educational mission." For additional details, please refer to Consent requirements for text and voice messages.
Step 3: Compose a voice message
After you've named your message, go to the Message Details screen to configure your message and add messaging channels.
Select Important Announcement, and as you add group(s), the total number of users who are subscribed to each channel will appear on the corresponding tab below. You may choose whether to send this message via each channel.
To add a voice message:
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Go to the Voice tab.
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Select the toggle for Voice.
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Select Text-to-Speech and type your message in the field to automatically convert it to an audio recording. You are allowed up to 3,000 characters.
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Use the Record Message option to record yourself delivering the message. You are allowed three minutes of record time. Use the "Scratch Pad" if you want to type notes that can be dictated when you are ready to record.
- Use both Text-to-Speech and Record Message for scenarios where you want to voice record one language, but use text-to-speech where you can translate into other languages.
Voice Calls Best Practice
Let your constituents know who’s calling! As you’re composing or recording the voice message to send, don’t forget to include your organization’s name and an introduction. When the user answers the call, the first thing they will hear is your message.
How to unsubscribe from voice messages
When recipients listen to the voice message, they will hear an audio prompt to press a number to unsubscribe.
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