Manage reply-to addresses

Managing reply-to addresses in your messaging system is a crucial task. This guide will walk you through the steps to add, verify, and assign permissions for reply-to addresses, ensuring smooth communication and proper access control. Here's how it works. 

In this Article

• Step 1: Add a reply-to address
• Step 2: Verify email address
• Step 3: Confirm email to complete process 
• Step 4 (Optional): Assign permissions

Step 1: Add a reply-to address

Admins with Settings access can add any address to serve as the reply-to address on a message. Here's how to add a reply-to address. 

• Navigate to Messages > Settings > Reply-To Addresses. 
• Click Add New Email Address in top right corner.
• Enter the Email Address you would like to be added as a reply-to address

Step 2: Verify email address

Click the green + Verify Email button to start the process. This will send the address a verification email.

Step 3: Confirm email to complete process 

Addresses must be verified before they can be used.
The owner of the address will receive an email and must click a confirmation button.

Step 4 (Optional): Assign permissions

Once the address has been added, verified, and confirmed, admins may wish to assign permissions for who can use that address by clicking on the settings icon that appears.