This article explains how to resend a Finalsite Messages email that failed to send to all recipients, including how long the system attempts delivery and why the Resend button becomes disabled.
💡Quick answers
- Why does a message show a Failed status in the messages list? Messages attempts delivery for one hour; if it cannot finish sending in that time, a Failed status appears on the messages list and on the Message Details screen where the sent timestamp normally shows.
- How do you resend a message that did not send properly? Steps: hover over the Failed message to see when it stopped processing and how many subscribers did not receive it, click the green Resend button on the bottom-right menu, then confirm the resend so the system delivers to the remaining subscribers.
- Will resending a message create duplicate emails for subscribers? No; resending is designed to deliver only to subscribers who did not already receive the message, so it should not result in duplicates.
- Why is the Resend button greyed out or disabled? The Resend button becomes disabled after a second send attempt to prevent multiple instances of the same message from being sent.
In the rare occurrence that a message does not send properly the first time, you have the option to resend your message to the recipients who did not yet receive it.
Messages will attempt to send the message for one hour. In the case of a message not sending in that time, a "Failed" message will appear on the messages list, as well as on the Message Details screen, where you would normally see the sent timestamp. Hover over this message to see when the message stopped processing, as well as how many list subscribers did not receive it.
The green action button on the bottom-right menu will read "RESEND." Click the button and confirm that you want to resend the message. The system will attempt to deliver the message to the remaining subscribers. This should not result in duplicate messages.
Important Note
The resend button will be disabled after a second send attempt is made, to prevent sending multiple instances of the message.
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