This article outlines ongoing Finalsite Store management tasks, including processing orders and updating your catalog, and lists which changes require submitting a Support ticket.
💡Quick answers
- What ongoing tasks are involved in managing a Finalsite Store? Ongoing tasks include receiving and processing orders, managing customer records, updating the product catalog, tracking inventory, and reviewing store reports.
- Can store admins update the store on their own after launch? Yes; similar to a Composer website, Finalsite gives admins broad freedom to manage store setup themselves on an ongoing basis.
- What store changes require contacting Support? Support must handle changes to the store profile (name, logo, addresses, contact info), email notification settings, and store admin assignments.
- Where do you go to update the product catalog? Catalog updates, including adding new products, are managed from the store admin's Catalog section.
Once you've completed your Finalsite Store setup, your store is ready to go live and start accepting orders. Managing your store is an ongoing process, maybe even someone's full-time job! You'll return to your store admin frequently for tasks such as:Â
When to contact Support
Much like your Composer website, Finalsite gives you a great deal of freedom to manage your own store setup on an ongoing basis. Some of the options that you selected in the Store Intake form or as part of the setup process, however, may require a Support team member to change after your store is live. Please submit a ticket to change anything related to:
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Your store profile (including name, logo, addresses, and contact information)
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Email notifications (for both admins and customers)
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Store admins
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