This article covers common Skyward sync and login issues in Finalsite, including how to diagnose missing constituent data and a delayed password change.
💡 Quick answers
- A student, parent, or staff record looks wrong or missing in Finalsite. What should I check first? Confirm the record is correct and current in Skyward itself before assuming Finalsite is at fault.
- I changed my password in Skyward. Why can't I log in to the Finalsite portal with the new one yet? The change may take some time to fully reflect. Confirm the new password works directly in Skyward first, then allow some time before treating it as an error.
- Nothing seems to have synced in a while, not just one record. What does that mean? This points to a broader integration issue rather than a single record, and should go to Finalsite Support.
- Who should I contact if the issue doesn't resolve on its own? Finalsite Support, with the specific record or login details described below.
In this article
- Confirm the record in Skyward
- Allow for the sync schedule
- Password changes and portal login
- Recognize a broader sync issue
- Contact Finalsite Support
- Related resources
Confirm the record in Skyward
Before escalating a missing or outdated record in Finalsite, confirm the record is accurate and current in Skyward. The integration can only sync what Skyward has; if the source record itself is incomplete, incorrect, or not yet saved, Finalsite will reflect the same gap.
Allow for the sync schedule
The Skyward sync runs on a schedule, not in real time. A change made in Skyward within the last few hours may simply not have synced yet. Confirm the record is correct in Skyward, then allow some time before treating a delay as an error.
Password changes and portal login
For schools where Finalsite portal login is authenticated directly against Skyward, a password changed in Skyward may take some time before it is usable for Finalsite login. Confirm the new password works directly in Skyward first. If login still fails well beyond a reasonable wait, contact Finalsite Support rather than continuing to reset the password repeatedly.
Recognize a broader sync issue
If many records, not just one, are failing to reflect updates from Skyward, or logins are failing for more than one person at once, this points to a broader integration issue rather than a single record or account. Contact Finalsite Support rather than continuing to wait.
Contact Finalsite Support
Contact Finalsite Support if a record or password change is confirmed correct in Skyward but still isn't reflected in Finalsite after a reasonable wait, or if the issue affects more than one person. Include:
- The student, parent, or staff name and Skyward record identifier
- When the record or password was last changed in Skyward
- What is showing incorrectly (or missing) in Finalsite, or what login error is appearing
Related resources
- Finalsite's integration with Skyward: An overview
- Portal user login help
- Skyward Support (Skyward's own support resources, for managing Skyward-side account access, records, and data)
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