Allow in-store pickup for orders

In addition to regular shipping and local delivery, you can set up in-store pickup through shipping settings. Your customers can stop by your location to pick up their orders instead of waiting for a courier service to ship them out. Plus, customers don’t need to enter shipping information, so they can complete checkout faster.

Setting up in-store pickup

To create an in-store pickup option:

  1. From your store admin, go to “Shipping & Pickup.”

  2. Next to “Self Pickup,” click “+ Add Pickup.”

  3. Customize the “Order pickup label at checkout” field, if necessary. It will be displayed to customers at checkout.

  4. Complete the “Detailed instructions for customers” section, including how, where, and when your customers can collect their purchases.

  5. Enter a pickup charge, if needed.

  6. Select the toggle for “Ask for pickup date and time at checkout” if you want users to schedule their pickup window in advance and configure the options. 

  7. If you have more than one location, choose from the “Store location associated with this pickup option” dropdown.

  8. Click "Add Pickup Option."

Now your customers can choose the in-store pickup option at checkout.

In case you have multiple locations available for pickup, simply add more pickup options following the same steps. Specifying each location address in the "Pickup option label" field lets your customers differentiate the pickup options easily.

Setting up pickup date and time

You can enable the date and time picker for your local pickup option. The pickup date and time picker takes into account your business hours, so customers won’t be able to order a pickup when you are closed.

To set up the date and time picker:

  1. Go to Shipping & Pickup. 

  2. Choose a pickup option you want to edit or create a new one.

  3. Enable the "Ask for Pickup Date and Time at Checkout" option.

  4. Set your business hours.

  5. Select the convenient "Order Fulfillment Time."

  6. Optional: In the Allow choosing delivery date within, specify the maximum possible delivery date that your customers can choose in the date picker. If you are not sure an item will be in stock in a month, you can set a restriction so that customers can make an order no later than a date you pick. You can choose to limit delivery with 1 month, 3 months, 6 months, and a year.

  7. In the "Blackout dates" section, click "+ Add Blackout Date or Date Range" to set up specific dates when your store doesn’t work, so customers won’t be able to choose these dates for local delivery. To repeat blackout dates every year, mark the "Repeat every year" checkbox. 

  8. Click Save.

Now when your customers choose to pick up their order at the checkout, they can select the preferable day and time according to your business hours and order fulfillment time.

You will know what day and time the customer has selected at checkout from the email notification for this order and when you are viewing the Order Details in your store admin under My Sales > Orders.

If you have several physical locations for in-store pickup, you can create different pickup methods in your store admin to represent multiple pickup locations.

Managing pickup orders

When a new pickup order is placed in your store, you can see it among other sales in your Orders page next to the "In-store Pickup" icon.

If you have many orders that will be picked up by buyers, you can export information about pickup date and time chosen by customers to a CSV file to clearly see what orders should be fulfilled first.

To inform the customer that their order is awaiting pickup, simply change its Fulfillment Status to “Ready for Pickup.” The corresponding email notification will be sent to the customer’s email address.

Make sure that the "Order is Ready for Pickup" notification is enabled in Settings > Notifications. Otherwise, your customers won't know that it's time to pick up their orders.

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