This article explains how to deactivate a workflow in Finalsite, including how toggling a workflow to Inactive stops new messages while leaving existing subscribers' timers running.
đź’ˇQuick answers
- Deactivating an active workflow? Open the workflow and change its toggle to Inactive, which prevents any further messages from being sent.
- Does deactivating a workflow stop it for current subscribers immediately? No, the timer for current subscribers keeps running even after a workflow is set to inactive, but no messages will actually be sent to them.
- Why would a subscriber's workflow timer still be counting down after deactivation? Deactivating a workflow does not pause it for subscribers already enrolled; it only stops new messages from going out while the timer continues in the background.
After you have activated a workflow, you can go back to the workflow and change the toggle to “Inactive.” This will prevent any messages from being sent.
Important Note
Deactivating a workflow does not pause the workflow for current subscribers. When a workflow with active subscribers is set to inactive, the timer for those subscribers continues, but no messages will be sent.
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