This article explains how to generate a HAR file in Chrome for Finalsite Support troubleshooting, including how to capture network request data while reproducing an issue and why the file may contain sensitive data.
đź’ˇQuick answers
- Steps to create a HAR file in Chrome for a support ticket Steps: navigate to the page where the issue occurs, right-click and select Inspect, open the Network pane, enable Record, click Clear, reproduce the behavior, then click Export Har and attach the file to your ticket.
- Why does Finalsite Support ask for a HAR file? A HAR file captures the HTTP requests made during a recorded browser session, which can give Support important clues when they are having trouble reproducing an issue on their end.
- Does a HAR file contain sensitive information? Yes; HAR files can contain sensitive data including cookies and any information submitted through your browser while recording, so they should be handled carefully.
- Is there a video walkthrough for creating a HAR file? Yes, a video walkthrough is linked in the article to demonstrate the process of generating and exporting a HAR file in Chrome.
Our Support Team may ask you to generate a HAR file if we're having difficulty reproducing an issue on our end. A HAR file is special file format that contains data about the HTTP requests made during a recorded session.
If you are able to create a HAR file that records request data while recreating specific behavior, this may give us important clues that lead to quicker problem resolution.
It's important to know that HAR files can contain sensitive data; including cookies and all data submitted to your browser while recording.
Chrome
- Navigate to the page or location where you are able to reproduce the behavior you're being asked about
- Right-Click on the page and click "Inspect"
- In the panel that opens, click the "Network" pane
- Be sure the "Record" option is enabled
- Click the "Clear" button to remove any existing logs
- Reload the page or recreate the behavior being investigated
- Click the "Export Har" button and attach the downloaded file to your ticket.
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