This article covers the file upload size limit in the legacy Finalsite File Manager, including the 500 MB per-upload limit and how to test your internet connection speed if uploads are timing out.
💡Quick answers
- What is the file upload size limit in Legacy File Manager? 500 MB for a single file or for a group of files uploaded together at once.
- Why does a large file upload time out before it finishes? The likely cause is limited upload speed on the user's internet connection rather than a limit in File Manager itself.
- Is Legacy File Manager still the recommended tool for uploading files? No, Finalsite recommends using Resources, the newer module available from the folder icon in the left navigation, instead of Legacy File Manager.
- How can upload speed be tested when large files fail to upload? Run a speed test at speedtest.net using the New York server, since it's closest to the data center hosting the website, then share the results with Support.
- What should be included in a support ticket about an upload problem? The speed test results link along with the name and size of the file that failed to upload.
This article refers to our legacy product, File Manager. For the best Finalsite experience, we recommend using our newest product, Resources, which is already available to you in left navigation by clicking on the folder icon. Learn more at "Resources overview."
The file uploader has a limit of 500 MB for either a single file, or a group of files in a single upload. However, some users will not be able to upload a file of that size due to limitations of their internet connection speeds, particularly the upload speed.
If you are having difficulty uploading large files and you get a timeout error before completion of the upload, the likely issue is with the upload speed available to you.
You can use the following free utility to measure the upload and download speeds you are getting via your internet connection here: http://www.speedtest.net (You should choose the New York server for the test, as it is the closest to the data center where your website server resides.)
Here is a short video clip showing how to do the speedtest and share the results with us.
If you would like us to help diagnose upload problems, please perform the above test and paste the link to the results in a Support Ticket. Please include the name and size of the file you are trying to upload.
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