This article covers file upload errors in the legacy File Manager, including the 500 MB file size limit, problematic characters in file names, and how to check a folder's file size cap.
💡Quick answers
- Why is a file failing to upload in Legacy File Manager? The file may exceed the 500 megabyte hard limit, contain non-alphanumeric characters in its name, or exceed the size cap set on the destination folder.
- What is the maximum file size allowed for uploads? There is a hard limit of 500 megabytes for any file uploaded to Finalsite.
- Which characters in a file name can cause upload errors? Symbols such as #, %, @, <, /, *, &, brackets, tildes, spaces, commas, apostrophes, and extra periods can throw off size detection scripts; underscores and dashes are safe to use.
- How do you check if a folder has a file size cap? Navigate to the folder in File Manager, click the settings link in the upper right corner, and view or increase the folder's size limit there.
- Does Finalsite automatically fix problematic file names? Yes, known problem symbols are automatically replaced with underscores at upload, though it's still safer to avoid symbols other than underscores or dashes.
This article refers to our legacy product, File Manager. For the best Finalsite experience, we recommend using our newest product, Resources, which is already available to you in left navigation by clicking on the folder icon. Learn more at "Resources overview."
Solution:
- Ensure that the file you're uploading is less than 500 megabytes; there is a hard limit of 500 MB for any file uploaded to Finalsite.
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Make sure the file name does not contain non-alphanumeric characters such as #, %, @, < , /, *, &, [, ], ~, blank spaces, commas, apostrophes, or periods (other than the one preceding the file extension such as .pdf, etc). Such characters can sometimes throw off the scripts that detect the size of the file. Underscores ( _ ) and dashes ( - ) should not present a problem.
Note: We have implemented a function that replaces known problem symbols with underscores ( _ ) at upload. It is still a safer practice though to avoid all symbols other than _ or - in filenames, as there are many email clients that will "break" links to files if symbols are present in the filename, especially in an eNotice or other email.
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Check the file size cap of the folder you are uploading to. Navigate to the folder in File Manager and click the "settings" link in the upper-right corner. There you will see if the folder has a size limit. Verify that the amount of space remaining is enough to accommodate the file(s) you are attempting to upload. You can increase the limit if necessary.
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