Consent preferences

Messages allows users to indicate how and when they prefer to be contacted via email. This allows the platform to be in compliance with GDPR and other digital-privacy and anti-spam regulations, and it gives constituents a wider range of options when deciding how they want to receive communications from your organization. 

Constituents can access their message preferences by going to "Notifications" in their portal menu, then clicking on the "Preferences" tab.

Notifications link on the portal menu

On this screen, users will be given the option to set the same preference for all email addresses associated with their profiles, or to select different levels for specific email addresses. If, for example, someone wants to be contacted freely at their personal address but only receive the most important messages at work, they have that flexibility. The levels are: 

Four levels of notification preferences

  • All Messages: This constituent may be freely added to any mailing list, and it is their responsibility to unsubscribe if they do not want to receive messages from that list.

  • Invite Only: If this constituent is added to a list, they will immediately receive a message that notifies them that they were added to the list and asks them to accept the invitation. They won't receive any other messages from the list unless they accept this invite. Their status will be listed as "Invited" until they accept.

  • My Choice: A constituent who chooses My Choice will be listed as "Unsubscribed" when added to any mailing lists. They can add themselves to mailing lists by going to Notifications from their portal menu.

  • No Messages: This constituent will not receive messages from any mailing list.

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