Connecting a Facebook account in the Feeds module

To load posts into the Feeds module from the @YourSchool Facebook page, you must first connect a personal Facebook account in Feeds that has admin access to the @YourSchool page. After connecting the account, you can add the Facebook page as a source back on the Feeds dashboard.

This connection lasts for two months at a time and then expires, at which point the connection needs to be refreshed.
Existing Facebook page sources in Feeds will become deactivated and no longer load new posts until you refresh the expired connection. The connection is a requirement set by Meta.

Posts from the personal account will not be displayed in Feeds unless you were to additionally add your personal Facebook account as a source on the Feeds dashboard, which most users would choose not to do.

To connect the Facebook account in the Feeds module:

  1. In Composer, open the Feeds module from the left side modules menu. Feeds will open in a popup window. Go to the "Connected Accounts" page, which you can find in the hamburger menu in the top right of the Feeds window.
    Feeds - Connected Accounts - Hamburger Menu.png

  2. Check whether a connection is currently listed for Facebook. If there is not a connection listed, go to number three below. If there is a connection listed and it shows as expired, go to number four. If there is a connection listed and it shows active with a "valid until" message, go to number five.

    Feeds - No Facebook Connection.png

  3. If there is not a connection listed, click the red "+" icon. You should be forwarded to a Facebook screen. Enter the login details for a Facebook account that is an admin of any Facebook pages you will want to add as sources in Feeds. This can also cover any existing Facebook sources you or someone else on staff previously added via an older connection. (Existing sources are listed in the "Social Media Sources" panel of the Feeds home screen and wouldn't update until the next sync of your Feeds ID after the connection is made, which could be every four hours or five minutes depending on package level.) 

    Note: When granting Juicer access to your Facebook pages, please make sure the options for "Read content posted on the Page" and "Read user content on your Page" are both clicked to the blue, which allows the page to be accessed for that content.

    Feeds - Juicer Facebook Read Settings.png

    Once you've granted the app access on the Facebook screen, it should return you to the Feeds screen after a few moments. When you have successfully made the connection, it should show your Facebook account name and a "valid until" message for two months in the future.

    Feeds - Facebook Connection.png

  4.  If the Facebook connection shows as expired, please refresh the connection by clicking the double arrow icon. You should be taken to the Facebook screen where it reminds you that you previously granted the Juicer app access to the page settings. Confirm the settings once again and then it should take you back to the Feeds screen with an active connection valid until a date in the future.
    Once you've established the fresh connection, then existing Facebook sources should resume loading new posts with the next sync of your Feeds ID, which occurs either every four hours or five minutes depending on package level.

  5. If there is an active connection listed and you see a "valid until" message, then no further action should be required for the connection at this time. Continue reading below.

NEXT STEP: If this was a connection for a new Facebook page to use in Feeds, then please make sure you return to the home screen and add your Facebook source to Feeds.

Additional Information

The connection is a requirement from Meta and lasts for two months at a time, at which point it expires and needs to be refreshed. You may want to create an alert on your calendar to reconnect your feed at that time.

Facebook Settings

If you aren't sure whether your personal Facebook account has admin rights to a certain page, you can check by visiting Facebook pages that you manage should be listed there and they should match the potential Facebook page sources you could add to Feeds. If any are missing, contact the administrator of that page and request to be added as one of the page roles. Or, you can connect a different personal Facebook account to Feeds that already has this role. If you are using Meta Business Suite, then you may find the list of pages over there as Meta migrates this setup to the newer platform.

Since the Facebook connection requires username and password, Finalsite can not login to your account on your behalf. You will be responsible for configuring the Facebook/Meta settings as necessary.

District Clients - Using more than one Facebook source in Feeds

At this time, we can only connect one Facebook account in the "Connected Accounts" page of the Feeds module. If your school or district has multiple Facebook pages, it is easiest for one person who is a central admin on all those Facebook pages to make the single connection in the Feeds module. After making the connection, the user can return to the Feeds dashboard and add the multiple Facebook page sources to Feeds.

If you have different admins for different Facebook pages, then an admin from each Facebook page will need to connect the relevant account in Feeds via their Composer login. After doing so, they can add the relevant Facebook page source on the Feeds dashboard.

Users within an organization can only see the connections made from their own account. We do not have a way to show all connections made by all users across an organization. However, sources added to Feeds do work across an organization.

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