This article explains how to fix Flash-based video compatibility issues in legacy Multimedia Manager, including identifying the error icon and re-uploading videos for automatic MP4 conversion.
💡Quick answers
- Why is a media object showing a compatibility error icon? The video is saved as a Flash file, which is incompatible with iOS-based devices like iPads and iPhones that cannot play Flash media.
- How do you fix a Flash video that won't play on mobile devices? Download the Flash video, then re-upload it to Multimedia Manager, which will automatically re-encode it into the widely supported MP4 format.
- Can Flash files still be uploaded to Multimedia Manager? No; Multimedia Manager no longer accepts new Flash file uploads, though it still lists Flash files saved before support was removed.
- What should you do with the old Flash version after re-uploading? Use the newly re-encoded version to replace the old media, then delete the outdated Flash version.
This article refers to our legacy product, Multimedia Manager. For the best Finalsite experience, we recommend using our newest product, Resources, which is already available to you in left navigation by clicking on the folder icon. Learn more at "Resources overview."
If you have an existing video in Multimedia Manager that's saved as a Flash file, you will see an icon to the right of the media object thumbnail, with an error message about file compatibility that appears when you hover your mouse over the icon.
This image is an indicator that the media type is incompatible with iOS-based mobile devices (such as iPads and iPhones), which cannot play Flash-based media. (Multimedia Manager no longer accepts Flash files for upload, but will still list any Flash files which were saved before Flash support was removed.)
Multimedia Manager will re-encode any Flash videos to the widely supported MP4 file format upon upload. The easiest way to resolve this issue is to download the Flash video to your computer and then re-upload it to Media Manager. The new version will be re-encoded in a compatible file format, and you can use it to replace the old version of the media (which you can then delete).
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