Connect social media accounts to Feeds

To ensure that your Feeds product is populating correctly after recent changes to some social media API policies, you'll need to connect your social accounts using the Feeds Moderation Console. If you do not see the Feeds console as listed in step one below, please reach out to support.

  1. Navigate to the Modules menu in Composer and select “Feeds” from the menu.

  2. Select the “hamburger” menu on the right-hand side of the screen, then select “Account Settings.”

  3. Select “Connected Social Accounts” and use the link icon to log in with the username and password for the account. When prompted, authorize the requested access.

 

 

There is currently not a way to add more than one account on any platform except Instagram at this time. 

If you need to remove an account, you must delete all accounts and then re-add any accounts you would like to add.

Instagram

If you are trying to add a new Instagram source, please first connect the account as described above, and then contact Support when you’ve finished to let us know. We will then perform the backend work necessary to add the new Instagram account as a source to your Feeds plan so the posts will begin to show.

Note: once the Instagram account is connected, your existing Instagram source in the Feeds module will refresh with the next scheduled sync of the feed. The sync occurs every 4 hours for "Basic" and "Package One" Feeds plans, or every 5 minutes for "Package Two" through "Package Five" plans.

Facebook

If you’re connecting a Facebook account, you may be prompted to connect your Personal Account. This is due to how Facebook requires all business pages be connected to a Personal Account. The below information is provided from the relevant Facebook help article:

You must have a Facebook account and a personal profile set up in order to create a Facebook Page, as every Page needs to have an admin in order to login and manage the Page, or have a role on the Page.

However, when you create a Page from your personal account no one can see that you're the admin or that your personal account is associated with the Page.

 

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