Connect social media accounts to Feeds

To ensure that your Feeds product is populating correctly after changes in 2018 to some social media API policies, you'll need to connect certain social accounts using the Feeds moderation console. If you do not see the Feeds console as listed in step one below, please reach out to Support.

Below is a video walkthrough:

To add a new connection

  1. Let's say you want to connect an Instagram account in Feeds. Visit instagram.com and log your browser out of all Instagram accounts. This is an essential step. 
  2. Navigate to the left-side Modules menu in Composer and select “Feeds” from the menu. The popup window for the Feeds moderation console should appear.

  3. Click the hamburger menu  Feeds-HamburgerMenu.png on the right-hand side of the popup window, then click the “Your Social Connections" link. This was previously called "Connected Social Accounts".

  4. On the "Your Social Connections" screen, find your desired social platform such as Instagram. Click the green plus icon to log in with the username and password for the social account. When prompted, authorize the requested access.
    Feeds-YourSocialConnections-PlusIcon.png

  5. The connection will be established. You can now add this Instagram account as a source via the "Social Media Sources" area of your Feeds dashboard. The successful connection should be listed in the "Your Social Connections" screen. Note: Connecting the account does not automatically also add it as a source.

Note: There is currently not a way to add more than one account on any platform except Instagram at this time. If you need to remove an account, you must delete all accounts and then re-add any accounts you would like to add.

If you need to add multiple Instagram sources, you must connect each account one at a time. Please use the steps above to connect the first account. Before returning to the Feeds console to connect the second account, make sure you are logged out of the first account on http://www.instagram.com -- if not, then you'll reconnect the first account again by accident.

The connection token for each account will expire after several months and needs to be reconnected using the steps below. If one of your connections has expired, it will be displayed in red text.

To refresh a connection

  1. Let's say you want to refresh an expired Instagram connection in Feeds. Visit instagram.com and log your browser out of all Instagram accounts. This is an essential step. 
  2. Navigate to the left-side Modules menu in Composer and select “Feeds” from the menu. The popup window for the Feeds moderation console should appear.

  3. Click the hamburger menu Feeds-HamburgerMenu.png on the right-hand side of the popup window, then click “the Your Social Connections” link. This was previously called "Connected Social Accounts".

  4. On the "Your Social Connections" screen, click the refresh double 'arrow' icon by Instagram. Feeds will refresh the connection for the Instagram account your browser is logged into. 
    Feeds-YourSocialConnections-DoubleArrowIcon.png

  5. If the red text does not go away and the connection still shows as expired, visit instagram.com and make sure your browser is logged into the corresponding account. Then try refreshing it again.

Note: Once the Instagram account is connected, your existing Instagram source in the Feeds module will refresh with the next scheduled sync of the feed. The sync occurs every 4 hours for "Starter" Feeds plans, or every 5 minutes for "Standard" and "Premium" plans.

Instagram

Please follow the steps above, which uses Instagram as an example.

Facebook

Facebook business pages may be added as a source without the need to first connect the account. Normal text posts and photo posts should show from the Facebook page. However, Facebook posts that contain a video do require that account to first be connected before the video post will show.

If you’re connecting a Facebook account, you may be prompted to connect your Personal Account. Facebook requires all business pages be connected to a Personal Account. The below information is provided from the relevant Facebook help article:

"You must have a Facebook account and a personal profile set up in order to create a Facebook Page, as every Page needs to have an admin in order to login and manage the Page, or have a role on the Page.

"However, when you create a Page from your personal account no one can see that you're the admin or that your personal account is associated with the Page."

LinkedIn

LinkedIn requires you to connect the account before it can be added as a source, and you must be an administrator of the company page you wish to add. LinkedIn has a very restrictive API, so only company pages can be added at this time (not personal or school pages) and there are a limited number of historical posts that will pull in from LinkedIn. After you have connected the account, then you can add it as a source to Feeds.

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