Files in Messages can be linked using the link tool in the message editor, which connects to Resources, File Manager, or external URLs. Using the Site File option in the link picker is recommended for Resources files, as it creates stable links that don't break if file paths change.
💡Quick answers
- How do you insert a link to a file in a Messages message? Click the link icon in the message text editor, choose the link type (Site File for Resources files, External URL for web links), and select or paste the destination.
- Why is using Site File links recommended over direct URLs for Resources files? Site File links are stable and don't break if file paths or names change; direct URL links to Resources files can break when files are updated or reorganized.
- Can links in Messages open in a new tab? Yes; after inserting the link, check the Open in new window/tab option in the link settings to have it open separately from the email.
- What types of links can be inserted in a Messages message? Site File links (Resources and File Manager), External URLs, Anchor links (internal sections of the same message), and email address (mailto) links.
In this article
Linking to a file in Resources is a better practice than attaching a file, as described in Send files via Messages. To link to a file, follow these steps.
Step 1: Click the link icon
While creating your message, highlight the text that you want to become a link, then click the Link button to bring up the link window.
Step 2: Choose link type
In the Insert link dialogue box, choose the Link Type File Manager from the dropdown menu. This will open up Resources and allow you to select a file from there.
Step 3: Confirm your link
In the Messages editor, the text that you highlighted is now a link to that resource. When your recipients get this message, they'll be able to click on the link and download the file you selected.
After you've sent the message, you can view its stats and see how many people have clicked on the links, including links to files. See Message Reports.
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